Senior Product Trainer

The Rundown AI, Inc.; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

A leading company in Conversational AI seeks a Senior Product Trainer to create impactful training programs for its innovative SaaS platform. This role involves collaboration with global teams, leveraging skill in instructional design, and offering a supportive hybrid working environment with multiple perks.

Benefits

Flexible working hours

Unlimited PTO

Access to a training and development budget

ClassPass membership

Health insurance

Weekly sponsored office lunches

Regular team events and social activities

Immersive onboarding experience in Berlin

Qualifications

• 5+ years of experience in SaaS training.
• Strong presentation skills for diverse audiences.
• Familiarity with instructional design principles.

Responsibilities

• Design and deliver training programs for teams and customers.
• Align global training initiatives with local execution.
• Test new features and gather user insights.

Skills

Presentation Skills

Instructional Design

Technology Enthusiasm

Job description

YOUR MISSION:

Join Parloa as a Senior Product Trainer and lead the charge in building and delivering impactful training programs for our cutting-edge SaaS platform. Based in our NYC office, you’ll work closely with our DACH product enablement team to ensure users and teams maximize the platform’s potential. This role is perfect for an experienced professional who thrives in a startup environment, excels at creating training from the ground up, and is adept at bridging global teams with local execution.

IN THIS ROLE YOU WILL:

• Design and deliver engaging training programs for internal teams, customers, and partners, both in-person and virtually.
• Tailor content to suit diverse skill levels and user needs.
• Partner with the DACH team to align global training initiatives with local execution.
• Stay on top of product updates and trends, ensuring up-to-date training content.
• Serve as a product expert for internal and external stakeholders.
• Test new features and gather user insights to enhance training and inform product improvements.
• Implement knowledge checks to measure program effectiveness.

WHAT YOU BRING TO THE TABLE:

• 5+ years of experience in SaaS training, with a proven ability to build programs from scratch.
• Strong presentation skills, with experience training diverse audiences, including senior stakeholders.
• Familiarity with instructional design principles and adult learning theories.
• Comfort working independently in a satellite role while collaborating with global teams.
• Enthusiasm for technology and web-based platforms.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
• Regular team events, game nights, and other social activities.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Bar Raiser