Lead Product Trainer

The Rundown AI, Inc.; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

A leading company specializing in SaaS platforms is seeking a Lead Product Trainer to design and deliver impactful training. This role offers the chance to work in a dynamic startup environment, collaborate with global teams, and make significant contributions to product training strategies.

Benefits

Competitive compensation and equity package

Unlimited PTO and flexible working hours

Access to training and development budget

Health insurance and wellness memberships

Regular team events and game nights

Hybrid work environment

Qualifications

• 5+ years of SaaS training experience with program building skills.
• Experience training diverse audiences including senior stakeholders.
• Familiar with instructional design principles and adult learning.
• Able to work independently while collaborating globally.

Responsibilities

• Design and deliver engaging training programs for teams and customers.
• Partner with global teams to align training initiatives.
• Stay updated on product changes and trends.
• Implement knowledge checks to evaluate program effectiveness.

Skills

Presentation Skills

Instructional Design

SaaS Training

Technology Enthusiasm

Job description

YOUR MISSION:

Join Parloa as a LeadProduct Trainer and lead the charge in building and delivering impactful training programs for our cutting-edge SaaS platform. Based in our NYC office, you’ll work closely with our DACH product enablement team to ensure users and teams maximize the platform’s potential. This role is perfect for an experienced professional who thrives in a startup environment, excels at creating training from the ground up, and is adept at bridging global teams with local execution.

IN THIS ROLE YOU WILL:

• Design and deliver engaging training programs for internal teams, customers, and partners, both in-person and virtually.
• Tailor content to suit diverse skill levels and user needs.
• Partner with the DACH team to align global training initiatives with local execution.
• Stay on top of product updates and trends, ensuring up-to-date training content.
• Serve as a product expert for internal and external stakeholders.
• Test new features and gather user insights to enhance training and inform product improvements.
• Implement knowledge checks to measure program effectiveness.

WHAT YOU BRING TO THE TABLE:

• 5+ years of experience in SaaS training, with a proven ability to build programs from scratch.
• Strong presentation skills, with experience training diverse audiences, including senior stakeholders.
• Familiarity with instructional design principles and adult learning theories.
• Comfort working independently in a satellite role while collaborating with global teams.
• Enthusiasm for technology and web-based platforms.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
• Regular team events, game nights, and other social activities.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Bar Raiser