Senior Product Tech Manager - AI-Driven Cloud Support

Google LLC; San Francisco (CA); On-site; USD 150,000 - 217,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid Time Off: 20 days/year (plus sick

Sick Time: 40 hours/year

Maternity Leave: 28-30 weeks

Baby Bonding Leave: 18 weeks

Holidays: 13 paid days/year

Job summary

Google Cloud Platform seeks a Senior Product Technology Manager for Support on Gemini to define and execute a compelling product strategy for next-gen customer support experiences. You will lead the creation of agentic AI systems delivering proactive and reactive support, collaborating with GCBP, Vendors, and Engineering to bring new features to market.

The role emphasizes cross-functional leadership, enterprise-scale product launches, and deep technical documentation, with a focus on

Qualifications

• Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
• 9+ years in a technical role providing enterprise-level support and workflows.
• 9+ years with two or more of Web Tech, Data/BigData, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP, VMWare.

Responsibilities

• Translate business objectives and requirements from systems program managers into a product idea, strategy, and roadmap for Support on Gemini, aligning with broader company objectives and customer needs.
• Drive the conceptualization, development, and launch of innovative Agentic AI systems for customer support, transforming our support from fragmented and human-driven to unified, autonomous, and AI-driven.
• Own the product requirements for Cloud Support built technical solutions, and collaborate with GCBP, Technology Vendors, and GCP Product and Engineering to bring new support experiences and features to market.
• Act as a subject matter expert on technical knowledge for the support organization, providing technical guidance and training, while identifying and advocating for new capabilities and improvements based on support needs and data analysis.
• Engage with executive leadership and key stakeholders to communicate product strategy, progress, and results.

Skills

Web Tech

Data/BigData

Systems Admin

Machine Learning

Networking

Kubernetes

Oracle

SAP

VMWare

Education

Bachelor's degree in Computer Science/Information Systems or related field

Job description

Google Cloud Platform seeks a Senior Product Technology Manager for Support on Gemini to define and execute a compelling product strategy for next-gen customer support experiences. You will lead the creation of agentic AI systems delivering proactive and reactive support, collaborating with GCBP, Vendors, and Engineering to bring new features to market.

The role emphasizes cross-functional leadership, enterprise-scale product launches, and deep technical documentation, with a focus on