Senior Product Support Leader - Construction Tech

Jobtailor; Arizona; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a senior leader to drive customer service excellence for construction technology onboarding, deployment and training. You will analyze data, lead field service teams, and partner with internal functions to improve the customer experience.

The role requires a 6 Sigma Green Belt, a Bachelor’s degree or equivalent, and experience in product/customer support, quality, or aftermarket sectors. Strong communication and leadership are essential.

Qualifications

• Bachelor’s degree or equivalent in Engineering, Marketing, or related field.
• Experience in customer service leadership may substitute for a degree.
• 6 Sigma Green Belt certification is preferred.
• Product/customer support, quality, or aftermarket experience.
• Experience with telematics, site grading technologies, site network capabilities, and site safety systems.

Responsibilities

• Lead field service teams to ensure service excellence and customer focus.
• Establish partnerships and best practices with business partners and internal functions.
• Develop and analyze data to identify opportunities to improve onboarding deployment and training for construction technology.
• Manage quality feedback loops to communicate lessons learned from defects through primary support channels.

Skills

Customer Service Leadership

Data Analysis

Telematics Experience

Site Safety Systems

Education

Bachelor’s Degree in Engineering or Marketing

Tools

Telematics

Site Grading Technologies

Site Network Capabilities

Job description

Jobtailor is seeking a senior leader to drive customer service excellence for construction technology onboarding, deployment and training. You will analyze data, lead field service teams, and partner with internal functions to improve the customer experience.

The role requires a 6 Sigma Green Belt, a Bachelor’s degree or equivalent, and experience in product/customer support, quality, or aftermarket sectors. Strong communication and leadership are essential.