Senior Product Support Lead — CMS & Apps

Simclair Inc; Seattle (WA); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Retirement plan

Life and disability insurance

Health, dental and vision plans

Flexible spending accounts

15 paid vacation days

2 paid personal days

9 paid holidays

40 hours paid sick leave

Parental leave

Employee stock purchase plan

Job summary

Sinclair Digital in Seattle, WA is seeking a Senior Product Support Specialist to deliver expert technical support for our CMS and related websites/apps. You will diagnose complex issues, document solutions, and mentor teammates while ensuring SLAs are met.

You will collaborate with Engineering on escalations, maintain knowledge bases, and stay current with product updates. This full-time role requires leadership in troubleshooting and user guidance.

Qualifications

• 5+ years in a technical support role with software products.
• 2+ years at Tier 2/3 or Lead level.
• Strong understanding of web technologies and CMS.

Responsibilities

• Provide advanced technical support for CMS with multi-channel users.
• Lead troubleshooting efforts; diagnose root causes and implement solutions.
• Mentor junior team members and conduct training.

Skills

Web technologies

CMS

Problem solving

Communication

Teamwork

Ticketing systems

SDLC

Tools

Jira

Confluence

Slack

Google Analytics

Job description

Sinclair Digital in Seattle, WA is seeking a Senior Product Support Specialist to deliver expert technical support for our CMS and related websites/apps. You will diagnose complex issues, document solutions, and mentor teammates while ensuring SLAs are met.

You will collaborate with Engineering on escalations, maintain knowledge bases, and stay current with product updates. This full-time role requires leadership in troubleshooting and user guidance.