Senior Product Support Analyst III — CCMS (Remote)

Nexzentek; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Nexzentek is seeking a Product Support Analyst-3 to join our CCMS product team. This role is based in Austin, TX with remote work options, and supports long-term engagements on the CCMS platform.

The analyst will handle advanced application support, testing coordination, and user communications to drive adoption. The ideal candidate has 8+ years of experience in the field, works with limited supervision, and collaborates with stakeholders, owners, and developers to ensure successful operations

Responsibilities

• Provide advanced application support for the CCMS platform and resolve incidents with timely responses.
• Coordinate User Acceptance Testing (UAT) for system enhancements and releases.
• Develop training materials and communications to promote effective CCMS usage.

Job description

Nexzentek is seeking a Product Support Analyst-3 to join our CCMS product team. This role is based in Austin, TX with remote work options, and supports long-term engagements on the CCMS platform.

The analyst will handle advanced application support, testing coordination, and user communications to drive adoption. The ideal candidate has 8+ years of experience in the field, works with limited supervision, and collaborates with stakeholders, owners, and developers to ensure successful operations