Remote Senior Business Analyst – CCM Platform & Docs

Randstad North America, Inc.; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

Randstad North America, Inc. seeks a contract Senior Business Analyst Consultant to support the Optum Customer Communications/Document Composition Center of Excellence in a remote capacity.

You will partner with stakeholders to deliver a scalable CCM platform that meets business needs. Key responsibilities include defining platform capability requirements, tracking quality measures, and collaborating with cross-functional teams to enhance the CCM platform and related deliverables.

Qualifications

• Bachelor's degree is required.
• Experience as a Business Analyst with a focus on Document Composition.
• Healthcare industry background is a plus.
• Proficiency in data management and performance monitoring.
• Ability to consult and partner with stakeholders and teams.

Responsibilities

• Support the development of platform capability requirements and operating models for the CCM.
• Define, track, and deliver key quality success measures related to communications projects.
• Collaborate with cross-functional teams to maintain and optimize the CCM platform and related deliverables.

Skills

Document Composition

Data management

Performance monitoring

Stakeholder collaboration

Education

Bachelor's degree

Job description

Randstad North America, Inc. seeks a contract Senior Business Analyst Consultant to support the Optum Customer Communications/Document Composition Center of Excellence in a remote capacity.

You will partner with stakeholders to deliver a scalable CCM platform that meets business needs. Key responsibilities include defining platform capability requirements, tracking quality measures, and collaborating with cross-functional teams to enhance the CCM platform and related deliverables.