Senior Product Owner, Clinical Operations

Humana Inc; Kentucky; Hybrid; USD 95,000 - 131,000; Full time

Job summary

Humana Inc. is seeking a Senior Product Owner to shape technology products within our integrated care delivery system. You will own the product content and releases, collaborate with agile teams, and align stakeholders across business and product management.

Primary focus on clinical operations workflows tied to EMR products, including providers, medical assistants, and care integration teams, with travel occasionally for training.

Qualifications

• Bachelor's degree or higher in a business or healthcare field.
• Certification in Six Sigma or SAFe.
• 5+ years of product or business management experience.
• 3+ years leading product delivery teams.
• 2+ years in a Primary Care setting.
• 2+ years as a super user or equivalent with EMR systems.

Responsibilities

• Own product vision, backlog, and releases for EMR-related clinical ops workflows.
• Collaborate with agile teams and stakeholders to prioritize work and drive decisions.
• Coordinate with Providers, Medical Assistants, and Care Integration Team (CIT) on product needs.
• Manage liaising between IT/development resources and Business Owners/Product Management.

Skills

Six Sigma

SAFe certification

Product management

Team leadership

Primary care

EMR familiarity

Education

Bachelor's degree in business or healthcare

Tools

EMR systems

Job description

Become a part of our caring community As the Senior Product Owner (PO), you will play a critical role in shaping the future of technology products offered within our integrated care delivery system, ensuring the creation of maximum value for customers. The PO champions the product, facilitates product/feature decisions, and owns accountability for the product content and releases. The PO serves as the liaison between the agile team (organizational change management experts, IT development resources, and configuration specialists) and stakeholders, including Business Owners and Product Management. The PO ensures the needs and requirements of all stakeholders are addressed and prioritization considerations decisions on their behalf. The PO works continuously with the team, defining and driving product vision, establishing increment and sprint goals, and prioritizing the team’s backlog.

Responsibilities

• Primary scope will be focused on clinical operations workflows, as it relates to the EMR product.
• This scope includes workflows related to the Providers, Medical Assistants, and Care Integration Team (CIT) that operate in the PCO clinics.
• Scope includes two leading Electronic Medical Records vendors and related technology/features including interfaced and standalone solutions, business process and change management for care delivery support team members.
• Additionally, the strategic plan and maintenance of supporting system infrastructure and business support processes are in scope.

Required Qualifications

• You will have a Bachelor's degree in business or healthcare.
• You will have Six Sigma or SAFe certification
• You will have 5+ years proven experience in product or equivalent business management
• You will have 3+ years demonstrated experience leading teams for product delivery
• You will have 2+ years experience in a Primary Care setting
• You will have 2+ years as a super user or equivalent experience with Electronic Medical Records system.

Preferred Qualifications

• Master's degree in business or healthcare.

Additional

Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file.

Use your skills to make an impact

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave, short-term and long-term disability, life insurance and many other opportunities.

About us

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.