Senior Product Owner — Claims Client Experience

AON PLC; Chicago (IL); Hybrid; USD 117,000 - 187,000; Full time

Job summary

Aon is seeking an experienced Product Owner to lead the vision, direction, and delivery of the Claims Client Experience on the Meridian portal. This role blends customer-focused leadership with agile delivery to create measurable value for clients and the business.

The position requires collaboration with technology, operations, and delivery teams to translate client needs into scalable product solutions, while shaping a roadmap that supports growth.

Qualifications

• Knowledge, skills, and experience in Product Management, Product Ownership, or a related role supporting enterprise digital products.
• Proven ability to bring customer-facing digital products from initial discovery through launch and continuous improvement.
• Strong knowledge of Agile methodologies, Scrum practices, backlog management, and roadmap planning.
• Experience translating business requirements and customer needs into scalable product solutions.
• Proven track record to influence and collaborate across cross-functional teams and collaborator groups.
• Strong communication skills with experience conveying complex ideas to both technical and business audiences.
• Experience using customer insights, operational metrics, and data-driven analysis to guide product decisions.
• Familiarity with Azure DevOps or similar product lifecycle management tools.
• Ability to work effectively with distributed teams and external delivery partners.
• Experience applying AI-enabled tools and technologies within product development, delivery, or operational environments.

Responsibilities

• Define and develop the product vision, roadmap, and success metrics.
• Translate customer needs, market trends, and business priorities into strategic product initiatives.
• Prioritize investments that enhance customer experience, improve operational effectiveness, and support business growth.
• Use customer feedback, operational insights, and product data to inform decision-making.
• Lead backlog management and product prioritization using Agile and Scrum practices.
• Partner with engineering, design, architecture, and delivery teams to bring new capabilities from concept through release.
• Create user stories, define acceptance criteria, and support sprint planning and execution.
• Identify risks, dependencies, and opportunities while enabling informed trade-off decisions.
• Build strong partnerships across technology, business, operations, compliance, and delivery organizations.
• Lead discovery sessions, solution reviews, and user feedback activities with clients and key collaborators.
• Clearly convey product priorities, progress, and results to both technical and business audiences.
• Align collaborators around shared objectives and customer outcomes.
• Champion AI-enabled ways of working that improve productivity, decision-making, and customer experience.
• Evaluate emerging technologies and opportunities that strengthen digital claims capabilities.
• Support successful product launches, adoption campaigns, and ongoing optimization efforts.
• Share product management guidelines and contribute to a culture of continuous learning and innovation.

Skills

Product management

Product ownership

Agile methodologies

Scrum practices

Backlog management

Roadmap planning

Customer insights

Data-driven analysis

Azure DevOps

Education

Bachelor’s degree or equivalent

Tools

Azure DevOps

Job description

Aon is seeking an experienced Product Owner to lead the vision, direction, and delivery of the Claims Client Experience on the Meridian portal. This role blends customer-focused leadership with agile delivery to create measurable value for clients and the business.

The position requires collaboration with technology, operations, and delivery teams to translate client needs into scalable product solutions, while shaping a roadmap that supports growth.