Senior Product Owner

Sotalent; Woodbury (CT); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Sotalent is seeking a Senior Product Owner – Enterprise Applications to lead a portfolio of enterprise apps including SaaS, cloud, hybrid, and on-premises environments. You will own roadmaps, manage backlogs, and ensure secure, scalable services across HR, Finance, Procurement, and Legal.

You will leverage ServiceNow, ITIL, and SaaS platforms to drive modernization, governance, and value realization while guiding vendors and MSPs as a senior technology leader.

Formación

• Experience with enterprise applications and ITSM practices.
• Ability to translate business requirements into tech initiatives.
• Proven track record in vendor management and digital transformation.

Responsabilidades

• Own and manage the product roadmap for enterprise applications.
• Prioritize backlogs based on business value and strategy.
• Translate requirements into actionable product and technology initiatives.
• Drive adoption and business value realization across supported apps.
• Provide leadership across enterprise applications serving HR, Finance, Accounting, Procurement, Legal.

Conocimientos

Product Ownership

Application Management

IT Service Management

Vendor Governance

Business Analysis

Digital Transformation

Technical Leadership

ServiceNow

ITIL

SaaS Platforms

Educación

Bachelor's Degree in Information Technology

Bachelor's Degree in Computer Science

Bachelor's Degree in CIS/MIS

Business Administration

Herramientas

ServiceNow

Descripción del empleo

Are you passionate about driving enterprise application strategy, managing complex technology portfolios, and delivering business-critical solutions that support Finance, HR, Procurement, Legal, and other corporate functions?

We are seeking a Senior Product Owner – Enterprise Applications to provide strategic leadership across a portfolio of enterprise business applications spanning SaaS, cloud, hybrid, and on-premises environments. This role combines product ownership, application management, IT service management, vendor governance, business analysis, and technology leadership to ensure reliable, secure, and scalable application services.

The ideal candidate brings deep experience in enterprise applications, ServiceNow, ITIL, SaaS platforms, product ownership, application support, vendor management, and digital transformation, while serving as a senior technical leader and escalation point for complex business systems.

Key Responsibilities

• Own and manage the product roadmap for enterprise applications.
• Prioritize and maintain application backlogs based on business value and strategic objectives.
• Translate business requirements into actionable product and technology initiatives.
• Balance enhancement requests, technical debt, operational risks, and compliance requirements.
• Drive adoption and business value realization across supported applications.

Focus Areas

• Product Ownership
• Enterprise Systems Strategy
• Roadmap Development
• Backlog Prioritization

Provide leadership and support across enterprise applications serving:

• Human Resources
• Finance
• Accounting
• Procurement
• Legal
• Corporate Functions

Responsibilities

• Application Administration
• Configuration Management
• Patch Management
• Security Administration
• Business Process Configuration
• User Support
• Manage SaaS, hybrid, and on-premises application environments.
• Oversee application lifecycle management from implementation through retirement.
• Evaluate emerging technologies and modernization opportunities.
• Support licensing governance and application rationalization initiatives.
• Ensure operational efficiency across the application ecosystem.

Technologies

• SaaS Applications
• Enterprise Software Solutions

IT Service Management (ITSM)

• Change Management
• Knowledge Management

Responsibilities

• ServiceNow Administration
• SLA Management
• Service Delivery Governance
• Provide strategic oversight of Managed Service Providers (MSPs).
• Manage relationships with software vendors and integration partners.
• Hold vendors accountable to contractual obligations and service levels.
• Escalate and resolve performance concerns.
• Support contract renewal and licensing discussions.

Areas of Focus

• Contract Performance
• SLA Compliance
• Outsourced Service Delivery

Business Analysis & Process Improvement

• Conduct discovery workshops and stakeholder interviews.
• Facilitate current-state and future-state process mapping sessions.
• Analyze business requirements and identify solution opportunities.
• Drive process standardization, automation, and optimization initiatives.
• Develop business cases supporting enhancements and investments.

Responsibilities

• Requirements Gathering
• Workflow Design
• Process Improvement
• Solution Assessment
• Gap Analysis

Project Delivery & Release Management

• Lead small-to-medium application projects and enhancement initiatives.
• Coordinate deployments, upgrades, and software implementations.
• Validate change management and release readiness controls.
• Support production deployment planning and hypercare activities.
• Ensure seamless transition from project delivery into operational support.

Delivery Activities

• Release Management
• Change Control
• Deployment Coordination
• Production Support

Testing & Quality Assurance

Partner with QA and business teams to execute:

• Unit Testing
• Integration Testing
• System Testing
• Regression Testing
• User Acceptance Testing (UAT)

Responsibilities

• Test Planning
• Deployment Validation
• Rollback Planning
• Quality Governance

Security, Compliance & Access Governance

• Manage security roles, permissions, and application access controls.
• Conduct audits of user roles, master data, and access activity.
• Support compliance, audit, and regulatory requirements.
• Ensure applications align with data privacy and security standards.
• Monitor identity and access governance across the portfolio.

Reporting & Analytics

• Develop application health and service performance reporting.
• Track KPIs, adoption metrics, licensing utilization, and operational risks.
• Deliver insights supporting roadmap and investment decisions.
• Provide leadership visibility into application performance and support trends.

Documentation & Knowledge Management

• Create and maintain:
• Technical Documentation
• Standard Operating Procedures
• Training Materials
• Workflow Maps
• Application Configuration Records
• Serve as the subject matter expert for supported systems.
• Drive knowledge sharing and operational excellence.

Required Qualifications

Education

Bachelor's Degree in:

• Information Technology
• Computer Science
• CIS/MIS
• Business Administration
• Related Discipline

Equivalent experience may be considered.

Experience

• 10+ years of enterprise application experience.
• Experience in:
• Application Management Services (AMS)
• Product Ownership
• Business Analysis
• ServiceNow-based ITSM
• SaaS Application Administration
• Experience supporting enterprise business applications.
• Experience leading application support and enhancement initiatives.
• Experience managing vendors and managed service providers.

Technical Skills

Application Management

• Application Support
• Application Administration
• SaaS Platforms
• Cloud Applications

IT Service Management

• ServiceNow
• Change Management
• ITIL v4
• Knowledge Management

Product Ownership

• Roadmap Development
• Agile Planning
• User Stories

Business Analysis

• Requirements Gathering
• Process Mapping
• Stakeholder Management
• Functional Analysis
• Solution Design

Governance & Compliance

• Security Administration
• Access Management
• Audit Readiness
• Data Privacy Controls

Preferred Certifications

• Certified Business Analysis Professional (CBAP)