Senior Product Owner

VDart Inc; Whippany (NJ); Hybrid; USD 120,000 - 180,000; Full time

Job summary

VDart Inc. seeks a Senior Product Owner for Digital Estate focused on Fraud and Merchant Disputes. Hybrid role based in Whippany, NJ / Wilmington, DE, with experience across fraud, dispute management, and card networks.

You will drive product vision, manage backlogs, and collaborate with risk and operations teams to automate complex workflows. The role requires 8+ years in product management or agile delivery within fintech/payments, plus knowledge of fraud detection and card lifecycle

Qualifications

• 8+ years in product management or agile delivery, specifically within fintech, payments, or banking.

Responsibilities

• Define the roadmap for dispute management, case routing, and fraud detection tools.
• Research and integrate third-party fraud prevention technologies and identity verification vendors.
• Stay updated on card network regulations, reason codes, and compliance requirements.
• Write epics, features, and user stories with clear acceptance criteria for engineering teams.
• Prioritize the product backlog based on business value, fraud risk trends, and operational bottlenecks.
• Manage integrations with core banking systems, CRM platforms, and payment gateways.
• Lead sprint planning, backlog refinement, and daily standups with software developers.
• Clarify functional requirements and remove technical or operational roadblocks.
• Participate in User Acceptance Testing (UAT) to validate new fraud rules and dispute workflows before release.
• Partner with risk analysts, card operations, compliance, and customer support teams.
• Translate manual operational workflows into scalable, automated product features.

Skills

Product management

Agile delivery

Fintech/payments domain

Fraud detection

Card payments

Tools

Salesforce

Pega

Data analytics tools

Job description

Role: Senior Product Owner for our Digital Estate (focused on Fraud and Merchant Disputes)

Location: Whippany NJ/Wilmington, DE (Hybrid)

Contract

JD

• a. 8+ years of relevant experience
• b. Product Owner Experience
• c. Some domain experience (Credit cards, contact center)
• d. Web/App Experience
• e. Fraud process experience (i.e. Merchant Disputes, Fraud Cases)

Key Responsibilities

Product Vision & Strategy

• Define the roadmap for dispute management, case routing, and fraud detection tools.
• Research and integrate third-party fraud prevention technologies and identity verification vendors.
• Stay updated on card network regulations, reason codes, and compliance requirements.

Backlog Management

• Write epics, features, and user stories with clear acceptance criteria for engineering teams.
• Prioritize the product backlog based on business value, fraud risk trends, and operational bottlenecks.
• Manage integrations with core banking systems, CRM platforms, and payment gateways.

Agile Delivery

• Lead sprint planning, backlog refinement, and daily standups with software developers.
• Clarify functional requirements and remove technical or operational roadblocks.
• Participate in User Acceptance Testing (UAT) to validate new fraud rules and dispute workflows before release.

Stakeholder & Operations Collaboration

• Partner with risk analysts, card operations, compliance, and customer support teams.
• Translate manual operational workflows into scalable, automated product features.

Required Skills and Qualifications

• Experience: 8+ years in product management or agile delivery, specifically within fintech, payments, or banking.
• Domain Knowledge: Knowledge of credit card systems, fraud detection mechanisms, or personalized customer marketing. Deep understanding of the chargeback lifecycle, merchant acquirer/issuer rules, fraud typologies (e.g., friendly fraud, account takeover), and payment network guidelines.
• Technical Skills: Experience with case management systems, workflow engines (e.g., Salesforce, Pega), and data analytics tools. Experience deploying generative AI or automated decisioning tools is increasingly preferred. Familiarity with Python, SQL, and data visualization tools, along with an understanding of AI/ML frameworks (e.g., TensorFlow, LangChain
• Certifications: Certified Scrum Product Owner (CSPO) or similar agile credentials are a plus.