Senior Product Ops: Video Safety & Recommendations

TikTok; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Job summary

TikTok is hiring a Senior Product Operation Manager for Video Recommendation and Safety in San Jose. The role focuses on building and optimizing content safety systems using data-driven methods and close collaboration with product, policy, and engineering teams.

The candidate will define safety governance roadmaps, measure metrics like precision and recall, and balance safety with creator experience in a fast-growing platform.

Qualifications

• Bachelor's degree or above.
• Familiarity with Trust & Safety operations, content governance, or recommendation ecosystem risk management.
• Strong empathy for creators and experience with false positive analysis or creator appeals.
• Ability to design and improve operational processes with evidence and deliver efficiency improvements.
• Strong project management, stakeholder management, and cross-functional collaboration skills.

Responsibilities

• Oversee safety operations within the video recommendation and safety domains.
• Define risk governance roadmap, success metrics, and cross‑functional action plans.
• Balance safety interventions with creator experience to reduce false positives.
• Use data analysis to monitor health, identify risks, and study creator appeals to adjust rules.
• Collaborate with Recommendation Algorithm, Product and Policy to implement safety initiatives.

Skills

Trust & Safety

Content governance

Risk management

Operational metrics

Cross-functional collaboration

Education

Bachelor's degree or above

Tools

SQL

Excel

Job description

TikTok is hiring a Senior Product Operation Manager for Video Recommendation and Safety in San Jose. The role focuses on building and optimizing content safety systems using data-driven methods and close collaboration with product, policy, and engineering teams.

The candidate will define safety governance roadmaps, measure metrics like precision and recall, and balance safety with creator experience in a fast-growing platform.