Senior Product Ops Coordinator: Scoring & Analytics

TrulyHired; Princeton (NJ); On-site; USD 64,000 - 80,000; Full time

Job summary

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we’ve been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders.

The Senior Product Operations Coordinator will plan, coordinate, and execute a wide range of day-to-day scoring and reporting operational processes and product management activities in support of scoring services for HiSET,

Qualifications

• MBA preferred, with concentration in business analytics.
• A Bachelor's degree or an equivalent combination of education and experience is necessary.
• Experience with high-stakes assessment scoring operations is highly preferred.
• 1-3 years of experience in assessment operations, administrative or project management support.

Responsibilities

• Labor capacity planning, rater scheduling, monitoring, and payroll processing for all constructed response programs and KIRA Talent reviewer services clients.
• Monitor scoring platforms and the Rater Management System to maintain staffing levels and assist in developing training materials, SOPs, and dashboards.
• Use scheduling and scoring applications and basic office tools for scoring tasks and reporting.
• Monitor scoring activities on weekends, evenings, and holidays as needed.
• Manage AP Reading portfolio and AP Readers during the AP Reading scoring event, including site leadership if applicable.
• Travel domestically or internationally to support scoring activities up to 3 weeks.
• Provide updates on day-to-day operations and ensure SLAs and KPIs are met.

Skills

Cross-functional teams

SLA/KPI management

Product operations

Education

Bachelor's degree

MBA preferred

Job description

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we’ve been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders.

The Senior Product Operations Coordinator will plan, coordinate, and execute a wide range of day-to-day scoring and reporting operational processes and product management activities in support of scoring services for HiSET,