Senior Product Operations Strategist

Aquent; Southlake (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Aquent is seeking a seasoned business analyst to help shape the operational backbone of technology platforms inside a leading financial services environment. You will drive process discovery, map complex workflows, and document critical steps to enable scalable improvements.

You will collaborate with Product, Technology, and business teams to influence strategic decisions, translate insights into actionable changes, and support AI-enabled product operations with data-driven recommendations.

Qualifications

• 8+ years of experience in business analysis, process management/improvement, product operations, platform management, or closely related disciplines.
• Demonstrated expertise in process and workflow discovery, process mapping, user journey mapping, and comprehensive documentation within complex technology landscapes.
• Proven ability to lead discovery sessions, dissect intricate problems, and convert insights into actionable improvements for processes or platforms.
• Extensive experience in establishing and enhancing operating processes, team practices, governance, and scalable ways of working.
• Exceptional analytical, problem-solving, and communication skills, with a track record of working independently and effectively influencing diverse stakeholders across Product, Technology, business teams, and external partners.

Responsibilities

• Lead the discovery and mapping of complex processes and workflows, including user journey mapping, within sophisticated technology environments.
• Drive initiatives to establish and refine operating processes, team practices, governance frameworks, and repeatable ways of working, fostering a culture of continuous improvement.
• Conduct in-depth analysis of complex problems, leading discovery sessions to uncover insights and translate findings into tangible process or platform enhancements.
• Collaborate cross-functionally with Product, Technology, business teams, and external vendors to influence strategic decisions and implement impactful operational improvements.
• Document critical processes and workflows, ensuring clarity, consistency, and accessibility for all stakeholders.

Skills

Business analysis

Process improvement

Product operations

Platform management

Stakeholder influence

Tools

SQL

Python

PowerPoint

Excel

Job description

Aquent is seeking a seasoned business analyst to help shape the operational backbone of technology platforms inside a leading financial services environment. You will drive process discovery, map complex workflows, and document critical steps to enable scalable improvements.

You will collaborate with Product, Technology, and business teams to influence strategic decisions, translate insights into actionable changes, and support AI-enabled product operations with data-driven recommendations.