Senior Product Operations Manager

FedEx; United States; Hybrid; USD 103,000 - 233,000; Full time

Job summary

FedEx is seeking a Senior Product Operations Manager to partner with Group Product Managers and Engineering Leads. You will drive cross-team initiatives, coordinate quarterly and long-range planning, and prepare launches with clear dependencies and risk mitigation.

You will build dashboards for initiative health and KPI tracking, collaborate to improve flow of work, and mentor junior Product Ops staff. Some travel may be required.

Qualifications

• Proven success driving cross-team initiatives with measurable outcomes.
• Advanced proficiency in delivery tooling (Planview, Jira, ADO, Confluence, etc.).
• Executive communication skills, with the ability to translate complex progress into simple, actionable summaries.
• Strong systems thinking—able to connect the dots across people, process, and tools.
• Background in scaling operations for growing product organizations.

Responsibilities

• Leads operations for a product group or portfolio, spanning multiple teams and stakeholders.
• Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals.
• Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation.
• Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking.
• Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks.
• Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows).
• Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking).
• Coaches and mentors junior Product Ops Managers.
• Performs other duties as assigned.

Skills

Executive communication

Cross-functional collaboration

Systems thinking

Delivery tooling

Education

Bachelor's degree in business

Tools

Planview

Jira

ADO

Confluence

Job description

Serves as a strategic partner to Group Product Managers and Engineering Leads, bringing clarity to complex, cross-functional efforts, ensuring alignment, accountability, and operational rigor across multiple teams or high-impact initiatives. Leads with influence, improving delivery systems, and building scalable processes that help the organization move faster, smarter, and with fewer surprises.

Essential Functions

• Leads operations for a product group or portfolio, spanning multiple teams and stakeholders.
• Shapes and runs quarterly and long-range planning processes, ensuring alignment to strategic goals.
• Coordinates readiness for major launches, including dependency tracking, communications, and risk mitigation.
• Builds and maintains dashboards for initiative health, delivery confidence, and KPI/OKR tracking.
• Partners with product and engineering leadership to improve flow of work and remove operational bottlenecks.
• Standardizes best practices across teams (e.g., intake, backlog grooming, defect triage, GTM workflows).
• Leads or contributes to enterprise-wide ops initiatives (e.g., tooling rollout, new governance models, value tracking).
• Coaches and mentors junior Product Ops Managers.
• Performs other duties as assigned.

Minimum Education

Bachelor’s degree in business or related field. In lieu of a degree, 8 years of practical experience may offset education requirements

Minimum Experience

Four years in product operations, agile program management, or enterprise delivery roles. Experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments. Experience leading readiness and launch coordination for digital products.

Knowledge, Skills And Abilities

Proven success driving cross-team initiatives with measurable outcomes. Advanced proficiency in delivery tooling (Planview, Jira, ADO, Confluence, etc.). Executive communication skills, with the ability to translate complex progress into simple, actionable summaries. Strong systems thinking—able to connect the dots across people, process, and tools. Background in scaling operations for growing product organizations.

Job Conditions

Some business travel may be required.

Preferred Qualifications

• Experience with portfolio planning, PI planning, or enterprise Agile/SAFe environments
• Strong systems thinking—able to connect the dots across people, process, and tools
• Background in scaling operations for growing product organizations

Pay Transparency

CO: $9,208.38/mo - $20,002.65/mo, CA: $9,719.96/mo - $16,575.08/mo, NJ: $9,719.96/mo - $15,551.93/mo, ME, OH & VT: $9,719.96/mo - $17,393.61/mo, MN: $9,719.96/mo - $19,132.97/mo, IL & NV: $9,719.96/mo - $20,002.65/mo, MD, NY, VA & WA: $9,719.96/mo - $20,872.33/mo, MA: $10,231.53/mo - $20,872.33/mo, RI: $11,254.69/mo - $19,132.97/mo, CT: $11,254.69/mo - $20,002.65/mo, DC & HI: $11,766.26/mo - $20,002.65/mo, NYC: $11,766.26/mo - $20,872.33/mo

Pay

USA: $9,208.38/mo - $20,872.33/mo,

Additional Details

Position is eligible for remote work & may be located anywhere within the US excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week.

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
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