Operations Engagement Supervisor

FedEx; Town of Montgomery (NY); On-site; USD 34,000 - 53,000; Full time

Job summary

FedEx is seeking an Operations Engagement Supervisor to lead a team of package handlers and ensure safe, efficient sortation within the facility. You will manage scheduling activities and engage staff while maintaining FXG policies and safety standards.

Responsibilities include supervising daily operations, analyzing performance metrics, and mentoring employees to build critical skills. The role requires strong communication and a proactive approach in a dynamic logistics environment.

Qualifications

• Requires high school diploma or GED; a Bachelor’s degree is preferred.
• Six months experience in package handling, fulfillment center, warehouse, dock, or supervisory role.
• Knowledge of safety protocols, SWAK, VEDR coaching and dock safety is beneficial.

Responsibilities

• Assigns and manages staff to ensure safe, efficient sortation of packages and trailer movement.
• Analyzes operational performance and identifies improvement opportunities; implements action plans.
• Leads daily meetings to communicate updates, goals, and accountability to staff and stakeholders.
• Participates in development and administration of employee relations and safety programs.

Skills

Leadership

Communication

Safety programs

Scheduling

MS Office

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

This is a frontline manager position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management and engagement of newly hired Package Handlers. The Operations Engagement Supervisor will also oversee the MySchedule scheduling activities.

Essential Functions

• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Managers
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
• Peforms other duties as assigned.

Minimum Education

• High school diploma or GED required; Bachelor’s degree preferred.

Minimum Experience

• Six (6) months experience in the following areas: package handler at FedEx FedEx, working in a fulfillment center, warehouse, dock, or stockroom, or supervisory experience. Certification program in related area, Associate's Degree or Bachelor's Degree (in lieu of experience).

Knowledge Skills And Abilities

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May have to lift and carry up to 50 pounds
• May work in hot or cold temperatures
• May work in an area with loud noise and fumes

Pay: $24.75 - $38.43/hr

Additional Details: Sort TBD

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In CT, IL, MD, MN, and NJ any compensable Security and Walk Time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)