Senior Product Operations Manager

Harvey; New York (NY); On-site; USD 150,000 - 250,000; Full time

Job summary

Harvey is seeking a Senior Product Operations Manager in New York to orchestrate the cross-functional lifecycle of our AI-driven product family. You will partner with Product, Engineering, and GTM teams to build scalable operating systems, drive data-informed decisions, and improve launch coordination from alpha through post-GA.

You will thrive in ambiguity, create structure where none exists, and lead initiatives that connect product strategy to measurable impact for law firms and in-house

Qualifications

• 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company.
• Experience building processes and programs from scratch and scaling them thoughtfully.
• Experience working with AI-native products, ideally where model quality and reliability matter for user experience.
• Strong ability to translate complex qualitative and quantitative data into clear recommendations and roadmap inputs.
• Proven ability to drive alignment across Product, GTM, and Engineering without direct authority.
• Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment.

Responsibilities

• Own inputs to Product Teams by ensuring information needed for decisions is available.
• Build and maintain Voice of Customer systems from feedback sources into actionable signals.
• Establish analytics dashboards, KPIs, and hypotheses to measure product success.
• Create high-leverage engagement points with customers and partners across the product lifecycle.
• Own and improve core product development processes, tooling, and team rituals.
• Launch end-to-end coordination with clear metrics and post-launch monitoring.
• Maintain cross-team roadmap visibility to keep GTM, Legal, and leadership aligned.

Skills

Product operations

Cross-functional collaboration

Data-driven decision making

Launch coordination

Stakeholder alignment

Job description

Why Harvey

At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.

Role Overview

As a Senior Product Operations Manager at Harvey, you will be the connective tissue between Product, Engineering, and Go-to-Market teams - turning strategy into execution across our entire product lifecycle. You'll build and scale the operating systems that help our product teams make better decisions, ship with confidence, and drive measurable impact for law firms and in-house legal teams pushing the frontier of AI adoption.

You'll work as an extension of product leadership, balancing hands-on execution with strategic initiatives. This is a role for someone who builds from 0 to 1, thrives in ambiguity, and creates structure where none exists.

What You'll Do

• Inputs to Product Teams - Ensuring teams have the information they need to make great decisions
• Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
• Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
• Create high-leverage engagement points with customers and partners throughout the product lifecycle - from alpha through post-GA
• Streamline key decision points across teams, reducing friction and improving prioritization quality

Ops of the Product Org - Creating the operating systems that enable product teams to thrive

• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Build reliable run-of-business systems that scale as Harvey grows - launch calendars, intake frameworks, RACI structures
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org

Outputs from Product Teams - Amplifying product impact by connecting what we build to those who need it

• Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
• Own launch coordination end-to-end - ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why
• Make it clear across Harvey what Product is building, how it's progressing, and what's coming next.

What You Have

• 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
• You've built processes and programs from scratch and scaled them thoughtfully - not just inherited and maintained them
• Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
• Strong ability to translate complex qualitative and quantitative data - usage metrics, feedback themes, retention signals - into clear recommendations and roadmap inputs
• Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
• Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
• You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists. Ambiguity doesn't slow you down - it's where you do your best work.

Compensation Range

$150,000 to $250,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail]