Senior Product Operations Lead - Commercial Messaging & APIs

T-Mobile; Bellevue (WA); On-site; USD 105,400 - 190,200; Full time

Benefits offered by this job

Corporate bonus

Job summary

T-Mobile is looking for a Senior Product Operations Manager in Bellevue, WA to drive operational excellence across messaging products. This role involves leading performance and operational health of messaging services, collaborating with aggregator partners, and optimizing processes to ensure high-quality experiences. The ideal candidate has over 5 years in product operations, strong knowledge of messaging protocols, and exceptional communication skills. The position offers a competitive salary and a corporate bonus target of 20%.

Qualifications

• 5+ years of experience in product operations, partner operations, or technical program management.
• Strong working knowledge of commercial messaging protocols and REST APIs.
• Validated experience supporting partner ecosystems in a high-scale environment.

Responsibilities

• Lead the performance, reliability, and operational health of messaging services.
• Act as the central operations owner for commercial messaging APIs.
• Serve as the operational liaison between product and aggregator partners.

Skills

Product operations

Partner operations

Technical program management

Commercial messaging protocols (SMS, MMS, RCS)

REST APIs

Cross-functional communication

Project management

Tools

Postman

JIRA

Confluence

Tableau

Datadog

Splunk

Job description

T-Mobile is looking for a Senior Product Operations Manager in Bellevue, WA to drive operational excellence across messaging products. This role involves leading performance and operational health of messaging services, collaborating with aggregator partners, and optimizing processes to ensure high-quality experiences. The ideal candidate has over 5 years in product operations, strong knowledge of messaging protocols, and exceptional communication skills. The position offers a competitive salary and a corporate bonus target of 20%.