Product Manager, Agent

Customer.io; United States; Remote; USD 137,000 - 156,000; Full time

Benefits offered by this job

100% medical, dental, vision coverage

16 weeks paid parental leave

Unlimited PTO

Remote work stipend

Wellness stipend

Professional development budget

Job summary

Customer.io is seeking a Product Manager to enhance how customers experience their first weeks with us, owning a defined slice of the self-serve journey and partnering with data and experiments to move it forward.

You will collaborate with PMs and squads to ensure the agent integrates smoothly across the platform, define activation metrics, and drive activation, retention, and monetization in a remote, async-first environment.

Qualifications

• 3+ years of product management experience in SaaS.
• Experience using or developing AI-powered tooling in your product workflow.
• A track record of improving activation or retention metrics.
• Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
• Experience collaborating across Product, Marketing, and CX.
• A clear communicator who simplifies complexity and drives alignment.
• Deep curiosity about what helps customers succeed.

Responsibilities

• Own the product experience of our agent for the AI-first marketer.
• Work with other PMs and squads to ensure the agent works well with the platform.
• Find and resolve friction points using data, experimentation, and customer insight.
• Define and track activation, retention, and monetization metrics.
• Partner with Marketing, CX, and Design to ensure success across touchpoints.
• Work with Engineering to scope and deliver improvements that produce customer value.
• Communicate priorities and progress clearly across teams and leadership.

Skills

Product management

Analytics

Experimentation

Collaboration

AI tooling

Job description

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io , and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io , and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.

What we value

• Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
• Bias to experiment — you'd rather run a test than debate an opinion.
• Clear communication — you make complex tradeoffs easy for others to follow.
• Ownership without ego — you drive your area forward and know when to ask for help.

What you'll do

• Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
• Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.
• Find and resolve friction points using data, experimentation, and customer insight.
• Define and track success metrics for activation, retention, and monetization.
• Partner with Marketing, CX, and Design to ensure success across all touch points
• Work with Engineering to scope and deliver improvements that produce customer value
• Communicate priorities and progress clearly across teams and leadership.

What we're looking for

• 3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience.
• Experience using or developing AI-powered tooling in your product workflow
• A track record of improving activation or retention metrics.
• Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
• Experience collaborating across Product, Marketing, and CX.
• A clear communicator who simplifies complexity and drives alignment.
• Deep curiosity about what helps customers succeed.
• Comfort working autonomously in a remote, async-first environment.

We believe in transparency. Starting salary for this role is $137k–$156k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: $164,400–$187,200.

Zone 2: $150,700–$171,600.

Zone 3: $137,000–$156,000.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail] .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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