Senior Product Manager - Store Selling Insights (Hybrid - Seattle)

Nordstrom Inc; Seattle (WA); Hybrid; USD 142,000 - 221,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Seattle offers a hybrid Senior Product Manager role focused on the Store Selling Insights Delivery (SSID) team. You will own strategy and delivery for reporting and intelligence empowering store leaders to act and coach sellers, with a multi-year vision across orgs.

The role emphasizes cross-functional alignment, metrics-driven progress, and a mobile-first, proactive decision-making mindset guided by data governance and telemetry.

Qualifications

• 5+ years of product management experience, end-to-end ownership.
• Experience with enterprise BI and reporting platforms, Looker preferred.
• Foundational data governance concepts: metric certification and ownership models.
• Strong written and verbal communication; able to influence leadership.

Responsibilities

• Own a multi-year product vision for store reporting and insights.
• Drive delivery with a refined backlog and clear success metrics.
• Lead user research with executives and store leaders to identify needs.
• Align stakeholders across engineering and analytics; communicate impact.

Skills

Product management

Enterprise BI

Data governance

Stakeholder management

Communication

Tools

Looker

SQL

BigQuery

Job description

Job Description

This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position. We're seeking a Senior Product Manager (PdM) to own strategy and delivery for the Store Selling Insights Delivery (SSID) team. This team owns the reporting and intelligence layer that equips store leaders to act, coach sellers, and make the day. The role drives a multi-year vision with cross-org alignment, managing a complex stakeholder landscape with limited oversight, and independently translating ambiguous problems into sequenced, measurable work. The PdM will advance the roadmap (including prioritization and tradeoff facilitation), close data governance and metric certification gaps, and accelerate progress toward proactive, predictive, mobile-first intelligence, ensuring usability and proactive decision-making for end users.

What You Will Own

Product Strategy and Roadmap

Own the multi-year vision: from today's reliable Looker reporting through intelligence and proactive next-best-action capabilities, leveraging AI. Move a fragmented, desktop-bound reporting environment to intelligent, mobile-first, role-based reporting and insights, delivered in prioritized increments. Maintain momentum on metric definition and certification work. Be the product voice in architectural and data governance discussions.

Delivery and Execution

Drive delivery across active initiatives and optimizations. Write user stories and acceptance criteria across domain dependencies without support; keep a refined backlog sequenced by user impact, business value, and engineering effort. Proactively identify and manage risks, cross-team dependencies, and sequencing tradeoffs, escalating with documented recommendations when appropriate. Define and track success metrics for shipped features; drive root cause analysis and roadmap adjustments based on telemetry and user feedback.

User Research and Insights

Understand and lead discovery as needed with full user population (executive leaders, store leaders, department managers, etc.), synthesizing findings independently to identify unmet needs and prioritization signals.

Stakeholder Alignment

Drive alignment across a complex matrix spanning partnering Engineering and Analytics teams. Own communications up and down the pyramid, from technical tradeoffs with engineering to business impact narratives for leadership review.

Expectations

Senior Product Manager Collaboration and Influence Encourages innovation across functions and domains; orchestrates planning within the store reporting domain and across dependencies. Influences roadmap up and down the pyramid; ensures seamless collaboration for impactful deliveries without relying on manager direction. Discovery and Insights Leads customer research independently; synthesizes findings into clear opportunity statements and prioritization inputs. Demonstrates deep understanding of market and competitive trends in retail analytics and BI; incorporates those signals into roadmap decisions. Definition and Decomposition Defines product scope and removes ambiguity without support; aligns stakeholders up and down the pyramid on scope and boundaries. Writes user stories and acceptance criteria that influence across domains; brings sufficient technical depth to enable extensible design decisions. Evangelizes test-and-learn; demonstrates product-market fit and makes roadmap adjustments based on measurement without management prompting. Drives Impact Drives progress across the broader store reporting domain; proactively manages risks and dependencies rather than waiting for issues to surface. Communicates business impact without support; independently drives roadmap adjustments based on evidence; knows when to escape with a recommendation. Prioritization and Planning Balances short-term deliverables with long-term progress across the domain with support; aligns to business unit strategy. Develops timeline within the product line without support; partners with engineering leadership on scope, sequencing, and sprint planning. Defines success criteria including go-to-market; coordinates across functional and domain boundaries. Frames tradeoffs with conviction in the broader context; provides documented recommendations to leadership. Strategy and Vision Crafts a multi-year product vision for store reporting; aligns to company strategic vision without support; evangelizes across the org. Defines the approach within the store reporting domain; develops a multiphase strategy with clear direction; drives cross-org alignment.

What You Bring

Required 5+ years of product management experience, with a demonstrated track record of owning a product domain end-to-end at the Senior PdM level. Experience with enterprise BI and reporting platforms, particularly Looker, and how they integrate with modern cloud data ecosystems (GCP/BigQuery strongly preferred). Hands-on experience driving platform migration or consolidation efforts, including legacy deprecation, user change management, and stakeholder alignment. Strong foundational knowledge of data governance concepts: metric certification, semantic layers, data ownership models, and the distinction between data producers and consumers. Fluency in data engineering and analytics fundamentals, SQL, data warehousing, pipeline concepts, sufficient to engage credibly with engineering on tradeoffs. Demonstrated ability to operate independently in ambiguous, matrixed environments; proactively identify and closes gaps without waiting for direction. Strong written and verbal communication skills; able to produce crisp, audience-appropriate artifacts for both leadership and engineering audiences.

Preferred Experience with conversational analytics, agentic AI, or LLM-powered product development. Familiarity with Nordstrom's store operations context, store leader personas, or retail workforce management.

Pay Range Details

Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $142,000.00 - $220,500.00 Annual

We’ve got you covered… Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

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