Senior Product Manager, Shopping Quality & Metrics

Amazon; Seattle (WA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon seeks a senior product/ program leader to own the quality measurement bar for shopping experiences. You will define metric definitions, drive a portfolio of quality metrics, and ensure online measurement integrates into evaluation paths.

You will guide audit loops, SOPs, and lead cross-functional collaboration with UX, engineering, and leadership. The role emphasizes transforming qualitative customer signals into quantitative metrics, expanding measurement beyond search to homepage and

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree in a relevant field
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Responsibilities

• Own the standard that every metric definition, annotation SOP, and automated measurement approach must satisfy before it can be trusted or published.
• Own the portfolio of shopping quality metrics against that bar, covering areas such as relevance, duplication, and brand quality, and grow that portfolio as new defect classes are identified.
• Own how we find quality defects, not just how we count the ones we already know about: sampling strategy, audit cadence, anecdote review, and systematic inspection of pages customers actually saw.
• Turn qualitative signal into quantified metrics. Work with UX Research and leadership to convert customer anecdotes and research findings into defect definitions that can be sampled, scored, and tracked.
• Own the audit loop and the SOP bar. Specify what gets audited and against which criteria, review findings, and require the resulting corrections in annotation SOPs or LLM prompts.

Skills

5+ years PM/Program management

Bachelor's degree

Feature delivery

Roadmap strategy

End-to-end delivery

Engineering discussions

Technical products

Executive stakeholder advocacy

Education

Bachelor's degree

Tools

Tableau

QlikView

QuickSight

Job description

Amazon seeks a senior product/ program leader to own the quality measurement bar for shopping experiences. You will define metric definitions, drive a portfolio of quality metrics, and ensure online measurement integrates into evaluation paths.

You will guide audit loops, SOPs, and lead cross-functional collaboration with UX, engineering, and leadership. The role emphasizes transforming qualitative customer signals into quantitative metrics, expanding measurement beyond search to homepage and