Senior Product Manager, Salesforce Platform

salesforce.com, inc.; New York (NY); On-site; USD 173,000 - 260,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

401(k)

Job summary

Salesforce, Inc. is seeking a Senior Product Manager for the Salesforce Platform Center of Excellence. You will shape tools and governance, focusing on platform security, environments, access, and governance, while partnering with executives to align roadmaps.

You will lead end-to-end feature delivery, mentor PMs, and apply AI to drive efficiency and adoption across the PM lifecycle. This role emphasizes collaboration and strategic impact.

Qualifications

• 8+ years in product management or product strategy with strong technical and product literacy.
• Deep understanding of the Salesforce Platform - customization, user management configuration, integrations and APIs, security, and observability, across at least one Salesforce cloud or platform.
• Proven track record delivering complex, transformative products on the Salesforce Platform.
• Experience leading cross-functional engineering teams, with Agile/Scrum proficiency.
• Strong analytical and problem-solving skills to translate requirements into a coherent product strategy and use data to drive decisions.
• Ability to explain complex ideas to non-technical audiences and influence stakeholders.
• At least one of: Salesforce Platform App Builder, Administrator, or Platform Foundations certification.
• Demonstrated AI fluency, with hands-on experience in conversational AI or AI tooling.

Responsibilities

• Inform product strategy using data and user feedback.
• Partner with Core Product, lines of business, and engineering to align development.
• Own the product roadmap and balancing short-term needs with long-term goals.
• Lead end-to-end feature delivery from research to deployment.
• Mentor other product managers and raise PM practices.
• Use AI tools across PM workflows and prototype with AI-assisted tools.

Skills

PM experience

Salesforce Platform

AI fluency

Cross-functional leadership

Analytical thinking

Communication

Certifications (App Builder/Admin/Plat

Job description

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Digital Enterprise Technology (DET) blazes the trail of enterprise IT at Salesforce, built on the foundation of our core values - Trust, Ohana, Innovation. We own the world's foremost Salesforce Platform along with many other internal orgs, powering the tools our business stakeholders rely on to do their best work. We're looking for an experienced Senior Product Manager to join our Salesforce Platform Center of Excellence team. In this role, you'll help keep our internal Salesforce instances secure, productive, and efficient by shaping the tools and applications that align with platform standards, guidelines, and best practices - with deep focus on platform security, environments, access, and governance.

What You'll Be Doing

• Conduct internal business analysis and use data and user feedback to inform product strategy, weigh value against effort, and iterate on features that improve user experience and business outcomes
• Partner with cross-functional teams - including Core Product, lines of business, and engineering - and engage executives and senior stakeholders to keep product development cohesive and aligned
• Own the product roadmap, identifying risks early and making prioritization calls that balance short-term needs against long-term goals, while communicating transparently to build stakeholder trust
• Lead feature delivery end-to-end - from user research and user stories through UX design, prototyping, and working with engineering to build, test, and ship - while driving awareness and adoption internally
• Mentor other product managers and team members, helping raise the bar on product management practice across the team
• Use AI tools throughout the product development lifecycle - synthesizing feedback, drafting lightweight specs, and rapid prototyping with engineering and design

What We're Looking For

Required Qualifications

• 8+ years in product management or product strategy with strong technical and product literacy
• Deep understanding of the Salesforce Platform - customization, user management configuration, integrations and APIs, security, and observability, across at least one Salesforce cloud or platform
• A proven track record of delivering complex, transformative products or solutions on the Salesforce Platform
• Experience leading cross-functional engineering teams, with proficiency in product management tools and methodologies (e.g., Agile, Scrum)
• Strong analytical and problem-solving skills - able to translate business and technical requirements into a coherent product strategy and use data to drive roadmap decisions and prioritization
• Ability to explain complex, technical ideas clearly to non-technical audiences, with the organizational, written, verbal, and interpersonal skills to influence and negotiate with cross-functional stakeholders
• At least one of: Salesforce Platform App Builder, Administrator, or Platform Foundations certification
• Demonstrated AI fluency, with hands-on experience in conversational AI, real-time agents, or AI quality and evaluation. Able to speak to outcomes driven by using AI across PM workflows, and to build working prototypes with AI-assisted tools (e.g. Claude, vibe-coding tools)

Preferred Qualifications

• Salesforce Agentforce Specialist
• Certified Product Manager, with experience in Agile/Scrum techniques
• Knowledge of cloud technologies and integrations
• A related technical degree

Why Join?

You’ll shape the platform that powers Salesforce’s own internal business - with real influence over the standards, governance, and tools thousands of employees depend on every day. You’ll work alongside a team that values transparency and mentorship, with room to grow your product craft while helping others do the same.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Know your rights: workplace discrimination is illegal.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.