Senior Product Manager, Sales Automation

Pegasystems; Waltham (MA); Remote; USD 153,000 - 210,000; Full time

Job summary

Pega is seeking a Senior Product Manager specializing in Sales Automation to define and deliver innovative features for the Pega Infinity platform. This role encompasses thought leadership in NLP and text analytics, responsive product visioning, and client engagement. Join a collaborative team transforming software development with no-code solutions.

Benefits

Competitive global benefits program

Flexible work environment

Continuous learning and development opportunities

Qualifications

• 5 years experience in software product management or engineering.
• 3 years of experience with Natural Language Processing (NLP).
• Deep understanding of CRM technology trends.

Responsibilities

• Lead the technical roadmap of NLP and text analytics features.
• Demonstrate leadership in text analytics and NLP.
• Engage with clients throughout sales and implementation cycles.

Skills

Natural Language Processing (NLP)

Text Analytics

Market Research

Product Visioning

Technical Roadmap Development

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Software Engineering

Bachelor’s degree in Computer Engineering

Tools

Apache UIMA

Stanford CoreNLP

Apache OpenNLP

Apache Lucene & Solr

TensorFlow

pyTorch

Job description

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Meet Our Team

No-code and low-code are all the craze. We at Pega have mastered these concepts for decades, providing cutting-edge solutions for some of the world’s largest organizations and the most recognizable brands.

Meet Our Team

No-code and low-code are all the craze. We at Pega have mastered these concepts for decades, providing cutting-edge solutions for some of the world’s largest organizations and the most recognizable brands.

Picture Yourself At Pega

Pega is changing the way the world builds software. In this role, you’ll help us define and deliver the next generation of the Pega Infinity platform, driving the no-code capabilities that enable our clients to build applications and rapidly deploy them in a matter of weeks. This is your chance to get hands-on with leading-edge technology and be the engagement point between the platform, our applications teams, and our customers.

What You'll Do At Pega

• Lead the technical roadmap and implementation of NLP and text analytics features of the Pega Customer Service application including defining features and use cases for NLP, and architectural patterns and best practices that are applicable across the horizontal and vertical applications.
• Demonstrate thought leadership in text analytics and Natural Language Processing (NLP) and translate that thought leadership into products that result in increased sales and a market leadership position.
• Maintain deep understanding of market trends, needs and issues for the assigned product.
• Identify and research technology trends related to AI and NLP, as well as industry trends as they relate to Customer Service, CRM, and CRM technology.
• Responsible for translating market and product understanding into a product vision, strategy and roadmap.
• Provide guidance and thought leadership to sales and consulting teams.
• Engage with clients, via sales and consulting teams, as part of sales and implementation cycles.
  
  

Who You Are

• Requires Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or related field and 5 years of experience in Customer relationship management (CRM) and customer service technology.
• Specified experience must include 5 years of experience in software product management or engineering
• 3 years of experience with Natural Language Processing (NLP)
• 3 years of experience with two or more of the following text analytics tools, technologies: Apache UIMA, Stanford CoreNLP, Apache OpenNLP, Apache Lucene & Solr, ‘R’, TensorFlow, pyTorch, JMP, MATLAB
• 3 years of experience working with one or more NLP mathematical models [Naïve-Bayes, Support Vector Machine, Maximum Entropy, kMeans, Conditional Random Probability (CRP)].
• Telecommuting permitted. May live anywhere in the U.S.
  

What You've Accomplished

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
  
  

Job ID: 22163

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Software Development and IT Services and IT Consulting

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