Senior Product Manager - Retail/E-commerce

Concord; Dallas, Northern (TX, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

FSA and $200 Lifestyle Spending Allow.

Disability insurance

Life and AD&D insurance

Employee Assistance Program (EAP)

Career growth opportunities

Team engagement activities

PTO and holidays for W2 salary

Job summary

Concord is seeking a strategic Senior Product Manager to drive e-commerce and omnichannel initiatives for a leading enterprise retail account. You will define the vision, strategy, and roadmap for web, mobile, and in-store connected experiences, grounding decisions in business objectives and customer insights.

You will collaborate with client stakeholders, cross-functional teams, and tech partners to deliver impactful solutions, leveraging SFCC and integrations to optimize the customer journey

Qualifications

• 7+ years in product management, with 4+ years in e-commerce/omnichannel retail.
• SFCC experience strongly preferred; other major platforms a plus.
• Understanding of APIs, integrations, and retail system architectures.
• Proficiency with analytics tools (GA, Adobe Analytics) and data-driven decision making.
• Strong background in Agile/Scrum product development.
• Excellent stakeholder management, collaboration, and presentation skills.
• Experience in beauty, cosmetics, personal care, or related sectors is a plus.
• Bachelor’s degree in Business, Marketing, CS, or related field.

Responsibilities

• Define and own the product vision and roadmap for web, mobile, and omnichannel experiences.
• Translate strategy into e-commerce solutions aligned with platform capabilities.
• Lead end-to-end product lifecycle from ideation to release and optimization.
• Collaborate with UX/UI to ensure accessible, usable, and conversion-focused designs.
• Partner with engineering (SFCC & integrations) to define epics and acceptance criteria.
• Gather requirements from cross-functional stakeholders and balance priorities.
• Oversee integrations with OMS, ERP, CRM, payments, analytics, loyalty, etc.
• Monitor KPIs and drive data-informed improvements for traffic, conversion, and AOV.
• Ensure platform stability, release governance, testing, and performance optimization.
• Maintain PCI DSS, GDPR/CCPA, WCAG compliance and security standards.
• Champion Agile practices and mentor junior PMs on ecommerce trends.

Skills

Agile/Scrum

Analytics tools

Stakeholder management

E-commerce knowledge

API integrations

Education

Bachelor’s degree

Tools

Salesforce Commerce Cloud (SFCC)

APIs & Integrations

OMS/ERP/CRM systems

Job description

About Us

Concord isn't your typical consulting firm; we're an execution company. We help organizations move technology and AI initiatives from concept to measurable capability, working alongside our clients from the initial definition of success through full implementation and adoption.

Our team brings expertise across artificial intelligence and data, digital experience, and platform engineering, enabling the organizations we serve to build lasting internal capability. We operate as a global team, with a presence across the United States, Latin America, Europe, and India, giving our clients access to specialized talent and continuous coverage across time zones.

About The Role

We are seeking a strategic and customer-focused Senior Product Manager to drive e-commerce and omnichannel initiatives for one of our key enterprise retail accounts. In this role, you will define the vision, strategy, and roadmap for web, mobile, and in-store connected experiences, ensuring every product decision is grounded in business objectives, customer insights, and platform best practices.

You’ll work closely with client stakeholders, cross-functional teams, and technology partners to deliver impactful solutions that elevate the customer journey. If you thrive in a fast-paced, collaborative environment and have a deep understanding of retail commerce platforms (preferably Salesforce Commerce Cloud), this is your opportunity to influence the digital direction of a leading retail brand.

What You’ll Be Doing

• Define and own the product vision & roadmap for web, mobile, and omnichannel retail experiences aligned to business objectives.
• Translate business strategy into functional e-commerce solutions, ensuring alignment with platform capabilities and best practices.
• Lead the end-to-end product lifecycle — from ideation, requirements, prioritization, and sprint planning to release and post-launch optimization.
• Collaborate with UX/UI teams to create customer-centric experiences, ensuring accessibility, usability, and conversion optimization.
• Partner with engineering teams (SFCC & integrations) to define epics, user stories, and acceptance criteria, ensuring technical feasibility.
• Work with cross-functional stakeholders (marketing, merchandising, operations, IT) to gather requirements and balance competing priorities.
• Oversee integrations with 3rd-party retail systems (OMS, ERP, CRM, payments, personalization, analytics, loyalty, etc.).
• Monitor product KPIs — traffic, conversion, AOV, RPV, cart abandonment — and lead data-driven improvements.
• Ensure platform stability and scalability, including release governance, regression testing, and performance optimization.
• Maintain compliance and security with PCI DSS, GDPR/CCPA, and accessibility standards (WCAG).
• Champion agile practices — backlog grooming, sprint retrospectives, continuous improvement.
• Mentor junior product managers and act as a subject matter expert in e-commerce and retail digital commerce trends.

What We’re Looking For

• 7+ years in product management, with at least 4 years in e-commerce and/or omnichannel retail.
• Salesforce Commerce Cloud (SFCC) experience strongly preferred; experience with other major commerce platforms is a plus.
• Understanding of APIs, integrations, and retail system architectures (OMS, ERP, CRM).
• Proficiency with analytics tools (Google Analytics, Adobe Analytics, etc.) and data-driven decision making.
• Strong background in Agile/Scrum product development.
• Excellent stakeholder management, collaboration, and presentation skills.
• Experience in beauty, cosmetics, personal care, health & wellness, or related retail sectors is a plus.
• Bachelor’s degree in Business, Marketing, Computer Science, or related field.

What We Offer

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
• Paid Time Off and Holidays (Only W2 Salary*): PTO policy and paid company holidays.

Additional Information

• Salary: $130,000 annually.
• Location: Dallas, TX. Hybrid 2-3days on site.
• Employment time: full-time permanent hire with Concord.
• Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.

Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!