Senior E-commerce PM - Omnichannel & SFCC (Hybrid)

Concord; Dallas, Northern (TX, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

FSA and $200 Lifestyle Spending Allow.

Disability insurance

Life and AD&D insurance

Employee Assistance Program (EAP)

Career growth opportunities

Team engagement activities

PTO and holidays for W2 salary

Job summary

Concord is seeking a strategic Senior Product Manager to drive e-commerce and omnichannel initiatives for a leading enterprise retail account. You will define the vision, strategy, and roadmap for web, mobile, and in-store connected experiences, grounding decisions in business objectives and customer insights.

You will collaborate with client stakeholders, cross-functional teams, and tech partners to deliver impactful solutions, leveraging SFCC and integrations to optimize the customer journey

Qualifications

• 7+ years in product management, with 4+ years in e-commerce/omnichannel retail.
• SFCC experience strongly preferred; other major platforms a plus.
• Understanding of APIs, integrations, and retail system architectures.
• Proficiency with analytics tools (GA, Adobe Analytics) and data-driven decision making.
• Strong background in Agile/Scrum product development.
• Excellent stakeholder management, collaboration, and presentation skills.
• Experience in beauty, cosmetics, personal care, or related sectors is a plus.
• Bachelor’s degree in Business, Marketing, CS, or related field.

Responsibilities

• Define and own the product vision and roadmap for web, mobile, and omnichannel experiences.
• Translate strategy into e-commerce solutions aligned with platform capabilities.
• Lead end-to-end product lifecycle from ideation to release and optimization.
• Collaborate with UX/UI to ensure accessible, usable, and conversion-focused designs.
• Partner with engineering (SFCC & integrations) to define epics and acceptance criteria.
• Gather requirements from cross-functional stakeholders and balance priorities.
• Oversee integrations with OMS, ERP, CRM, payments, analytics, loyalty, etc.
• Monitor KPIs and drive data-informed improvements for traffic, conversion, and AOV.
• Ensure platform stability, release governance, testing, and performance optimization.
• Maintain PCI DSS, GDPR/CCPA, WCAG compliance and security standards.
• Champion Agile practices and mentor junior PMs on ecommerce trends.

Skills

Agile/Scrum

Analytics tools

Stakeholder management

E-commerce knowledge

API integrations

Education

Bachelor’s degree

Tools

Salesforce Commerce Cloud (SFCC)

APIs & Integrations

OMS/ERP/CRM systems

Job description

Concord is seeking a strategic Senior Product Manager to drive e-commerce and omnichannel initiatives for a leading enterprise retail account. You will define the vision, strategy, and roadmap for web, mobile, and in-store connected experiences, grounding decisions in business objectives and customer insights.

You will collaborate with client stakeholders, cross-functional teams, and tech partners to deliver impactful solutions, leveraging SFCC and integrations to optimize the customer journey