Senior Product Manager, Profiles Platform (Onsite Boston)

Klaviyo Inc.; Boston (MA); Hybrid; USD 136,000 - 204,000; Full time

Job summary

Klaviyo Inc. is seeking a Senior Product Manager to own the strategy and roadmap for Klaviyo’s Profiles Platform. You will define how customer profile data is structured, processed, and served across the platform, working at the intersection of data infrastructure, computed data, and scalability.

This high-impact role influences nearly every product team and customer experience. The position requires 6+ years of product management experience and is an onsite role in Boston with 5 days/week in

Responsibilities

• Own the strategy and roadmap for Klaviyo’s core profile data system, including profile traits, transformations, and storage layers
• Serve as the product owner for the source of truth for customer data across the platform
• Partner closely with engineering to evolve profile data architecture and services at massive scale
• Collaborate with the Identity, Data, and Consent teams to ensure accurate and unified customer records
• Drive improvements in profile data quality, usability, and modeling for downstream consumers (segmentation, flows, analytics, AI)
• Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements
• Define and track key metrics around data quality, performance, and system efficiency
• Building a computed properties platform to support derived traits (e.g., LTV, recency/frequency, propensity scoring)
• Improving profile data modeling and transformations to make data more usable across the platform
• Scaling ingestion systems to support billions of profiles and high-throughput workloads
• Reducing cost and improving performance through sharding, traffic smoothing, and optimized write patterns
• Supporting identity quality initiatives (e.g., deduplication, multi-email profiles, probabilistic matching)
• Enabling regulated and global use cases, including data residency (e.g., EU, Japan) and compliance requirements

Job description

Klaviyo Inc. is seeking a Senior Product Manager to own the strategy and roadmap for Klaviyo’s Profiles Platform. You will define how customer profile data is structured, processed, and served across the platform, working at the intersection of data infrastructure, computed data, and scalability.

This high-impact role influences nearly every product team and customer experience. The position requires 6+ years of product management experience and is an onsite role in Boston with 5 days/week in