Senior PM, Profiles Platform — Shape Scalable Customer Data

Coinscapture; Boston, Northern (MA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Klaviyo in Boston is seeking a Senior Product Manager to own the strategy and roadmap for the Profiles Platform. You will define how customer profile data is structured, processed, and served across the platform, working at the intersection of data infrastructure and scalability.

This high-impact role partners with Engineering, Identity, Data and Compliance teams to ensure data quality, residency compliance, and global expansion.

Qualifications

• 6+ years of product management experience in platform/data infrastructure or backend systems.
• Experience with data models, pipelines, or large-scale distributed systems.
• Comfortable operating in highly technical environments and partnering with engineering.
• Experience driving cross-team alignment among multiple stakeholders.
• Ability to balance long-term platform investments with short-term product needs.

Responsibilities

• Build a computed properties platform to support derived traits (e.g., LTV, recency/frequency, propensity scoring).
• Improve profile data modeling and transformations for usability across the platform.
• Scale ingestion systems to support billions of profiles and high-throughput workloads.
• Reduce cost and improve performance through sharding, traffic smoothing, and optimized write patterns.
• Support identity quality initiatives and data residency/compliance for global use cases.

Skills

Product management

Data infrastructure

Cross-team alignment

Systems thinking

Technical collaboration

Job description

Klaviyo in Boston is seeking a Senior Product Manager to own the strategy and roadmap for the Profiles Platform. You will define how customer profile data is structured, processed, and served across the platform, working at the intersection of data infrastructure and scalability.

This high-impact role partners with Engineering, Identity, Data and Compliance teams to ensure data quality, residency compliance, and global expansion.