Senior Product Manager, Platform Team

NRG Energy; United States; Remote; USD 125,000 - 150,000; Full time

Job summary

Join a forward-thinking company dedicated to redefining home experiences through intelligent products and services. As part of the Smart Home team, you will play a crucial role in understanding customer needs and driving product strategy. This position offers the opportunity to collaborate with diverse teams, manage product lifecycles, and present innovative solutions to upper management. With a commitment to creating smarter, safer, and more sustainable homes, this role is perfect for those passionate about technology and customer satisfaction. Be part of a dynamic environment where your contributions can make a real impact.

Benefits

Free daily lunch and drinks on site

Paid holidays and flexible paid time away

Employee/Friends/Family Discounts

Onsite health clinic, gym, gaming tables

Medical/dental/vision/life coverage

24/7 Medical Hotline

401(k) + Employer Match

Employee Resource Groups

Qualifications

• 4+ years of product management experience with consumer products.
• Undergraduate degree in a related field required.

Responsibilities

• Develop a deep understanding of customer needs and product performance.
• Collaborate with teams to deliver solutions and manage product lifecycle.
• Present product strategies and roadmaps to stakeholders.

Skills

Understanding of Internet products

Technical writing

Presentation skills

Problem-solving

Leadership by influence

Goal setting and KPI development

Time management

Ability to work under pressure

Education

Undergraduate degree in a related field

4+ years of product management experience

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Primary Responsibilities:

• Develop a deep understanding of the customer your product is meant to serve – know their needs, both spoken and unspoken.
• Demonstrate extreme ownership by digging deep into the details of your products.
• Keep products in your portfolio operating at peak performance by monitoring KPIs and releasing continuous improvements.
• Collaborate with platform architects, engineers, and stakeholders from other teams to deliver solutions that meet the demands of our customers and internal partners.
• Assist in quarterly and annual planning, capacity planning, and work intake processes.
• Partner with engineering leaders to plot platform strategy years in advance, anticipating business needs, technical direction, and user base growth.
• Assist in the management of platform incidents – can jump in provide communications outward if the team is heads down.
• Develop and rally your team members around a shared vision and product strategy.
• Build, compose, and socialize product roadmaps that are aligned with our corporate strategy.
• Own the product lifecycle for your products.
• Present regularly to stakeholders in upper management.
• Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible.
• Write clear and concise product documents to get buy-in and receive investment to build.
• Build and maintain relationships across multiple departments within the company at various levels from PM to Executive level.
• Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products.

Required Skills:

• Thorough understanding of how Internet products work – mobile apps, websites, API’s, server architecture, server processing, relational databases.
• Familiarity with performance metric graphs and alerts.
• Confident in presenting to large groups.
• Proficient at technical writing.
• Open to feedback, hungry to learn.
• Identify the root cause of a problem, or lead others in doing so.
• Lead by influence on your product team and across the organization.
• Inspire your team and rally others behind your vision.
• Develop and drive towards specific goals and KPIs.
• Demonstrated ability to manage your priorities, between multiple products.
• Proven ability to work under pressure to meet deadlines.
• Capable of creating a plan to solve an ambiguous problem.

Required Education/Experience

• Undergraduate degree in a related field
• 4+ years of product management experience
• Relevant work experience with defining and delivering consumer products and/or services.
• Ability to learn quickly.

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.