Senior Product Manager – OTR Payments & Experience

WEX; Washington (District of Columbia); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to lead the modernization of their OTR payments platform. This role involves guiding a talented team to enhance transaction processing and customer experiences across digital platforms. The ideal candidate will possess extensive knowledge of the payments industry, particularly fleet payments, and a proven track record in product management. Join a dynamic team dedicated to innovation and excellence, where your leadership will drive significant improvements in payment solutions and customer satisfaction. If you are passionate about leading teams to success in a competitive landscape, this opportunity is for you.

Qualifications

• 5+ years of product management experience in payments or fintech.
• Strong analytical skills to drive data-informed decisions.

Responsibilities

• Lead and mentor a team of product managers on payment initiatives.
• Define and execute strategy for OTR payments and customer experience.

Skills

Product Management

Payments Industry Knowledge

Team Leadership

Data Analysis

Customer Experience Optimization

Cross-Functional Collaboration

API Integrations

Fraud Prevention Strategies

Education

Bachelor’s Degree

Advanced Degree

Job description

Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.

About WEX & The Role

WEX is a leading payments and technology company dedicated to simplifying business operations through innovative payment solutions. As part of our mission to enhance and modernize OTR payments, we are looking for a Senior Product Manager – OTR Payments & Experience to lead a team of product managers in driving the strategy, development, and execution of our core OTR payments platform.

This role will be responsible for leading a team to enhance transaction processing, fraud prevention, and digital fleet payment solutions across web and mobile platforms. As the OTR industry becomes increasingly competitive, modernizing our payments and experience platform is critical to maintaining WEX’s leadership position. The ideal candidate will have experience in the OTR industry, with a strong understanding of fleet payments, customer needs, and industry-specific challenges.

About the Team & Impact

As a Senior Product Manager, you will not only define the vision for OTR payments and digital experience solutions but also lead and mentor a team of product managers to execute on key initiatives. This role will be instrumental in ensuring our platform remains competitive, scalable, and customer-centric, improving adoption, retention, and transaction efficiency.

What You’ll Do:

1. Lead, mentor, and develop a team of product managers, driving execution across multiple payment-related initiatives.
2. Define and execute the strategy, roadmap, and vision for OTR payments and fleet experience products.
3. Modernize our payments platform to improve transaction efficiency, security, and fraud prevention while enhancing the customer experience.
4. Work cross-functionally with engineering, risk, sales, and operations teams to ensure seamless execution and delivery of high-impact initiatives.
5. Use data-driven insights to inform decision-making, optimize product performance, and prioritize features that drive revenue growth.
6. Enhance digital experiences across web and mobile platforms to increase customer adoption and retention.
7. Stay ahead of industry trends, regulatory changes, and competitive dynamics to ensure WEX remains at the forefront of OTR payments innovation.
8. Foster a culture of accountability, continuous learning, and customer-driven innovation within the product team.

How You’ll Lead:

1. Strategic Thinker: Define and execute bold, forward-looking strategies for OTR payments.
2. People Leader: Inspire and develop a high-performing team of product managers, fostering career growth and execution excellence.
3. Customer Obsessed: Deeply understand customer pain points and leverage insights to drive innovation.
4. Results-Oriented: Establish measurable goals, track success using data, and drive continuous improvement.
5. Insights-Driven: Utilize qualitative and quantitative insights to optimize product performance.
6. Trusted Partner: Work collaboratively across teams to align priorities and deliver results.

What You’ll Bring:

1. 5+ years of product management experience, preferably in payments, fintech, or B2B SaaS.
2. Experience in the OTR industry is highly preferred, with knowledge of fleet payments, merchant partnerships, and industry-specific challenges.
3. Proven ability to manage and develop product teams, driving execution across multiple initiatives.
4. Strong track record of launching and scaling payment solutions, increasing transaction volume, and enhancing customer experience.
5. Experience modernizing payment platforms, implementing fraud prevention strategies, and optimizing transaction workflows.
6. Strong technical acumen with an understanding of payment processing, API integrations, and digital platforms.
7. Ability to define and execute product strategy while ensuring operational excellence.
8. Strong analytical and financial skills, using data to make informed decisions and measure success.
9. Excellent cross-functional collaboration skills, working closely with engineering, sales, and risk teams.
10. Strong communication and storytelling abilities, with the ability to influence stakeholders at all levels.
11. Bachelor’s degree required; an advanced degree is a plus.

This is a high-impact leadership role, offering the opportunity to manage a team, drive modernization, and elevate WEX’s competitive position in OTR payments. If you have experience in OTR and are passionate about leading teams to deliver innovative payment solutions, we’d love to hear from you!