Senior Product Manager - Kitchen

Grubhub Holdings Inc.; New York (NY); On-site; USD 138,000 - 153,000; Full time

Benefits offered by this job

Equity

401(k)

Medical plans

Dental plans

Vision plans

Disability (short-term)

Disability (long-term)

Paid time off

Job summary

Wonder's Kitchen Product team empowers chefs and in-store teams with cutting-edge technology, enabling seamless operations across our world-class restaurants. Our technology spans intuitive user interfaces and integrated hardware-software solutions to optimize the cooking process.

You will play a pivotal role in scaling kitchen operations from 1x to 100x, managing critical systems and driving innovative solutions that enhance order accuracy, prep times, and customer experience.

Qualifications

• 5+ years product management experience, preferably building products in the operations space.
• Experience shipping projects from 0 to 1 at a startup or early-stage company.
• Effective written and verbal communication skills, with the ability to distill complex concepts to non-technical stakeholders.
• Strong technical acumen, with experience in project management and data analysis tools such as SQL, Looker, Jira, and Confluence.

Responsibilities

• Crafting and executing short- and long-term roadmaps for the Kitchen Product, aligning with the company's vision
• Owning product features end-to-end, including feature definition and scoping, prioritization, testing, and impact assessment
• Leading cross-functional collaboration across engineering, design, and store teams to define features, set priorities, and assess impact
• Championing the user experience by regularly visiting stores, gathering real-world feedback, and turning insights into action
• Working with stakeholders to prioritize requests / features among competing priorities
• Analyzing data to generate user insights that assist in the prioritization and optimization of our products and features

Skills

Product management

Communication

Stakeholder management

Data analysis

Tools

SQL

Looker

Jira

Confluence

Job description

About Wonder

Everything's on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they're craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About the role

Wonder's Kitchen Product team empowers chefs and in-store teams with cutting-edge technology, enabling seamless operations across our world-class restaurants. Our technology spans intuitive user interfaces and integrated hardware-software solutions to optimize the cooking process. You will play a pivotal role in scaling our kitchen operations from 1x to 100x, managing critical systems, and driving innovative solutions that enhance order accuracy, prep times, and customer experience.

In this fast and growing role, you will play a pivotal role in managing the Kitchen Product, a critical system that serves as the central hub for all in-store activity. Your work will directly impact our current 100+ stores and 800+ kitchen staff, improving the efficiency of 18,000+ orders per day

You will be at the forefront of powering the operations for new product offerings (e.g., Catering, Corporate Lunch Delivery, and more). Your analytical expertise will be leveraged to design solutions that drive meaningful improvements in order accuracy, ETAs, and prep times - all to power an excellent customer experience.

Responsibilities include:

• Crafting and executing short- and long-term roadmaps for the Kitchen Product, aligning with the company's vision
• Owning product features end-to-end, including feature definition and scoping, prioritization, testing, and impact assessment
• Leading cross-functional collaboration across engineering, design, and store teams to define features, set priorities, and assess impact
• Championing the user experience by regularly visiting stores, gathering real-world feedback, and turning insights into action
• Working with stakeholders to prioritize requests / features among competing priorities
• Analyzing data to generate user insights that assist in the prioritization and optimization of our products and features

The experience you have

• 5+ years product management experience, preferably building products in the operations space
• Experience shipping projects from 0 to 1 at a startup or early-stage company
• Effective written and verbal communication skills, with the ability to distill complex concepts to non-technical stakeholders
• Strong technical acumen, with experience in project management and data analysis tools such as SQL, Looker, Jira, and Confluence

The way you work

• You are curious, believe that the best ideas can come from anywhere, and assume positive intent when working with a wide range of stakeholders
• You gain trust through open dialogue, embracing change, and actively seeking feedback
• You are able to build relationships with individuals across various levels (up to senior leadership)
• You listen empathetically to your end user and are able to distill down the pain points to be solved
• You are comfortable adapting to changing priorities and new initiatives
• You are resourceful and not afraid to get your hands dirty - you're willing to get into the weeds or follow a thread if it helps you get closer to the root of a problem
• You build trust by consistently delivering on your commitments, and intentionally and proactively communicating impediments that may delay those commitments
• You are a team player, and ready to help anyone on your team, or at the company, reach success

We are a mission-driven company, committed to transforming how the world eats. If you're someone who thrives in a collaborative, fast-paced environment and is passionate about building products that power real-world experiences, you'll feel at home here.

If you're excited to lead the next evolution of food-tech and help scale operations at the intersection of technology and real-world impact, we'd love to meet you!

New York: $138,000 - $153,000

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time o