Senior Manager, Product Designer

Grubhub Holdings Inc.; New York (NY); On-site; USD 162,000 - 170,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, vision plans

Short and long term disability

Paid time off

Paid vacation

Paid sick leave

Paid parental leave

Discounted meals

Exclusive perks across Wonder brands

Job summary

Wonder is seeking a designer for Infinite Kitchen Centers who can shape operator‑facing experiences across a portfolio of kitchen software. You will design end‑to‑end workflows for cooks, kitchen managers, and dispatch staff under real‑time pressure, translating research and feedback into practical, production‑ready interfaces.

The role emphasizes collaboration with product, engineering, and operations, delivering high‑fidelity designs and prototypes for rapid iteration and impact in a

Qualifications

• 5+ years designing for operational, high‑stakes, or B2B/internal tools (physical-world context preferred).
• Experience working with cross-functional teams in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Strong visual and typographic sensibility; ability to tackle complex user flows.
• Proficiency in Figma and other interaction design tools.
• Comfort designing for constrained environments: shared devices, gloved hands, bad lighting, noisy kitchens.
• Track record of shipping, not just concepting; production surface experience.
• Systems thinking across a multi‑product portfolio.

Responsibilities

• Pivot across the product ops portfolio as priorities evolve; focus on single or cross‑product workflows to reduce operational friction.
• Own end‑to‑end user experiences combining user research, operator feedback, and performance data.
• Develop high‑fidelity designs, interactive prototypes, and design artifacts; ensure seamless developer handoff.
• Conduct usability testing to validate designs and incorporate feedback.
• Collaborate closely with product managers, analysts, engineers, and ops stakeholders to drive growth and improve metrics.
• Partner with Product Managers to ensure operations apps are optimized for speed and accuracy on the floor.

Skills

Operational design

Cross-functional collaboration

Communication skills

Visual design

Figma

Systems thinking

Tools

Figma

Prototyping tools

Job description

About Wonder

Everything's on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they're craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About The Opportunity

Wonder runs Infinite Kitchen Centers (IKCs), the kitchens behind our multi‑brand food delivery business, spanning Grubhub, Blue Apron, Tastemade, and Spyce. The software that runs those kitchens is a portfolio, not a single app: order display and prep sequencing on the line, kitchen order management, dispatch to drivers, third‑party marketplace aggregation, recipe and BOM management, and menu/commercial tooling. You'll design across that portfolio, not inside one corner of it.

This is an operator‑facing design role. Your users are line cooks, kitchen managers, and dispatch staff working under real time pressure in a physical space, not consumers browsing at their leisure. Every screen you ship either helps someone get food out the door correctly and on time, or it gets in their way.

A portfolio is required to be considered for this role. Your design portfolio should showcase your design process and demonstrate a range of fidelity levels from start to finish.

The Impact You Will Make

You will pivot across the product ops portfolio as strategic priorities evolve. At times, you will focus intensely on a single product to resolve complex workflow challenges; in other periods, you will navigate the intersections of various platforms, addressing critical handoffs between systems where operational friction most frequently occurs.

Own the design of end‑to‑end user experiences that integrate user research, operator feedback, and performance data.

Develop high‑fidelity designs, interactive prototypes, and comprehensive design artifacts that align with product requirements and ensure seamless developer handoff.

Conduct usability testing to validate designs and incorporate feedback.

Collaborate closely with product managers, analysts, engineers, and operational stakeholders to design features that drive top‑line growth and improve key operational metrics.

Partner with Product Managers to ensure operations‑focused applications are optimized for speed and accuracy on the floor.

What You Bring to the Table

• 5+ years of experience designing for operational, high‑stakes, or B2B/internal tools, ideally in a physical‑world context (logistics, retail ops, field service, restaurants, warehousing)
• Proven ability to work with cross‑functional teams and collaborate effectively in a fast‑paced, dynamic, and at times scrappy environment
• Excellent communication and interpersonal skills, with the ability to explain design decisions clearly and concisely
• Strong visual and typographic sensibility and the ability to tackle complex user flows and propose efficient solutions
• Proficiency in Figma and other supporting interaction design tools
• Comfort designing for constrained environments: shared devices, gloved hands, bad lighting, noisy kitchens, people who did not choose this software and have no patience for friction
• A track record of shipping, not just concepting. This role has real production surface area.
• Systems thinking. You should be able to hold the shape of a multi‑product portfolio in your head and spot where inconsistency across tools is costing users time
• Strong collaboration instincts with engineering and product, since kitchen‑floor constraints (hardware, network reliability, staff turnover) shape what's actually designable here

New York Base Salary: $162,000-$170,000.

Wonder uses geographic‑specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• a competitive compensation package with equity and a 401(k).
• a choice of medical, dental, and vision plans
• company paid short and long term disability coverage
• paid time off including flexible time off for exempt employees
• paid vacation for non‑exempt employees
• paid sick leave in compliance with applicable law
• paid parental leave
• discounted meals
• exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn mo