Senior Product Manager, Integrations

Jobtailor; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior Product Manager to own and scale our integration platform for enterprise clients. You will define integration requirements, manage the roadmap, and directly influence customer relationships with key partners such as CRMs, ticketing, and knowledge-base systems.

You will translate customer needs into PRDs, guide API and webhook-driven features, and collaborate with cross-functional teams to accelerate time-to-value for integrations and marketplace listings.

Qualifications

• 5-7+ years of product management experience.
• You've built and shipped integration products before.
• Direct experience with CRMs, ticketing, knowledge bases, commerce, and identity systems as listed.
• Fluent in REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams.
• You extract requirements from client conversations and turn them into PRDs.

Responsibilities

• Define what Maven integrates with and how deep those integrations go.
• Own the roadmap, the P&L, and the relationships with enterprise customers.
• Lead the integration platform and tooling to ship new integrations faster.
• Engage with enterprise customers to understand their stacks and translate that into integration requirements.
• Define, test, and implement safe actions inside customer systems at enterprise scale.
• Develop partner ecosystem strategy for partnerships and marketplace listings.

Skills

Product management

Integration products

REST APIs

GraphQL APIs

Webhooks

OAuth

PRD drafting

Customer requirements

Tools

Salesforce

HubSpot

Zendesk

ServiceNow

Freshdesk

Confluence

Notion

Guru

Shopify

Stripe

Job description

Responsibilities

• Define what Maven integrates with, how deep those integrations go, and how we scale the platform
• Own the roadmap, the P&L, and the direct relationships with the enterprise customers
• Lead the underlying integration platform and tooling to ship new integrations faster
• Engage with enterprise customers to understand their stacks and translate that into integration requirements
• Define, test, and implement safe actions inside customer systems at enterprise scale
• Develop partner ecosystem strategy for formal partnerships and marketplace listings

Requirements

• 5-7+ years of product management experience
• You've built and shipped integration products before
• Direct experience with the systems Maven agents touch: CRMs (Salesforce, HubSpot), ticketing (Zendesk, ServiceNow, Freshdesk), knowledge bases (Confluence, Notion, Guru), commerce (Shopify, Stripe), and identity (Okta, Auth0)
• Fluent in the technical building blocks: REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams, and the failure modes that come with each
• You extract requirements from messy customer conversations and turn them into PRDs

Core Competencies

Demonstrates expertise in product management with a focus on integration products, including defining integration requirements and managing enterprise customer relationships. Proficient in technical building blocks such as APIs and webhooks to drive product development and strategy.

Tools & Technologies

• Salesforce
• HubSpot
• Zendesk
• ServiceNow
• Freshdesk
• Confluence
• Notion
• Guru
• Shopify
• Stripe