Senior Product Manager, Fraud & Risk San Francisco

Highnote Health Inc.; San Francisco (CA); Hybrid; USD 175,000 - 225,000; Full time

Job summary

Highnote Health Inc. seeks a Senior Product Manager to spearhead risk and fraud product strategies, focusing on developing innovative solutions within their payment platform. The role demands strong expertise in risk management and offers competitive compensation, flexible work options, and a dynamic work environment in San Francisco.

Benefits

Flexible Paid Time Off

401k program

Paid Parental Leave

Equity in Highnote

Home Office Stipend

Qualifications

• 8+ years of experience in product management related to risk, fraud, or compliance tools.
• Extensive experience in risk management and fraud prevention, especially in card systems.
• Strong capability in data analysis and decision-making processes.

Responsibilities

• Lead product development and execution on the Compliance, Risk, and Fraud Prevention platform.
• Enhance AI capabilities to proactively deter fraud across product lines.
• Conduct market research and demand analysis to drive product strategy.

Skills

Risk Management

Fraud Prevention

Compliance

User-Centric Thinking

Data-Driven Decision-Making

Communication

Education

Bachelor's Degree in a relevant field

Tools

SQL

Looker

Tableau

Job description

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 125+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states.

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.

Job Description

Highnote is looking for a Senior Product Manager to lead product development across our fraud prevention and risk tooling ecosystem. This role will own end-to-end transaction risk and fraud strategy—spanning real-time fraud prevention for card issuance and acquiring, as well as post-transaction monitoring tools for internal risk teams and external risk visibility for our platform customers.

This is a high-impact, cross-functional role that blends fraud strategy, product design, and technical execution to keep our platform secure while delivering a seamless experience. You’ll collaborate with engineering, data science, compliance, operations, and design to develop solutions that prevent fraud, support internal decisioning, and empower our customers with real-time risk insights.

What You’ll Be Doing

• Spearhead the development and execution of the product roadmap for Highnote's Compliance, Risk, and Fraud Prevention platform, encompassing issuing, acquiring, and credit product lines.
• Formulate product strategy, translate it into actionable plans, and manage the end-to-end execution of key initiatives—ensuring a balance between security, speed, and customer experience.
• Improve AI-powered fraud prevention features, rules engines, and decisioning logic to proactively detect and prevent fraudulent activity across Highnote’s product lines.
• Oversee the entire product lifecycle, from initial concept and strategy planning to product launch and expansion.
• Create and deliver dashboards, reports, and insights that enable platform clients to monitor fraud patterns and effectively manage their risk posture.
• Conduct market research to identify opportunities and inform prioritization.
• Maintain flexibility and adaptability to respond to industry trends in fraud prevention and compliance management.
• 8+ years of experience in product management, with a focus on risk, fraud, or compliance tools
• Domain Expertise: Extensive experience in risk management, fraud prevention, or financial compliance, ideally in card issuing and acquiring.
• Execution Excellence: Proven ability to deliver high-quality products quickly, even when faced with ambiguity or complexity.
• Data-Driven Decision-Making: History of collaborating with cross-functional teams to define metrics and drive decision-making, while iterating based on performance and customer feedback.
• Strategic & Tactical Balance: Ability to set strategy and delve into product detail—from designing user journeys to overseeing edge cases.
• User-Centric Thinking: A champion of excellent UX for both internal risk ops teams and external customers, with close partnership with Design to build intuitive interfaces.
• Communication & Influence: Excellent at working across functions and translating complex technical or risk concepts into clear, actionable insights.
• Ownership Mindset: Treats product areas like your own business—driving outcomes, rallying teams, and taking full accountability for success.

Bonus Qualifications

• Experience owning fraud prevention for both merchant acquiring and card issuing
• Prior experience managing daily risk initiatives, product requirements, and incidents across a range of internal and external partners
• Familiarity with regulatory compliance systems, machine learning fraud detection, and/or risk decisioning platforms
• Strong technical knowledge, including experience with APIs, data flows, and analytics tools (e.g., SQL, Looker, Tableau)

Why Highnote?

• We’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization.
• We’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees.
• We’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity.
• We’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).
• Flexible Paid Time Off
• 401k program
• Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• Equity in Highnote
• Stipend to build out your home office; internet and phone reimbursement
• At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $175,000-$225,000.

Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates.

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).

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