Senior Product Manager | Forward Deployed

EPIND Epicor India; Herndon (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

EPIND Epicor India is looking for a Senior Product Manager to lead the product strategy for forward-deployed engineering solutions. You will oversee an embedded team of engineers to enhance client engagement and product outcomes in strategic accounts.

Ideal candidates have at least 7 years of experience in product management and engineering. You will collaborate directly with customers and executive leaders, ensuring that our team meets the evolving needs of the market.

Join us to shape the future of cognitive ERP solutions!

Qualifications

• 7+ years of combined product management and engineering experience.
• Hands-on technical background building and maintaining software.
• Experience leading or mentoring technical teams.
• Direct customer-facing experience managing technical and business stakeholders.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Lead an embedded team of engineers working on-site with customers.
• Own strategy, roadmap, and outcomes for product solutions.
• Establish the operating model for strategic account engagement.
• Guide and grow the team, making critical technical decisions.

Skills

Player-coach leadership

Builder’s instincts

Product judgment

AI-native thinking

Customer obsession

Executive presence

Bias toward action

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related field

Tools

Python

JavaScript

TypeScript

C#

Job description

Senior Product Manager – Forward Deployed Engineering

At Epicor, we are building the world's first cognitive ERP. Forward Deployed Engineering proves its value in our most strategic accounts. We need a product leader with a builder's mindset to own the team and drive the product strategy.

Responsibilities

• Lead an embedded team of engineers working on‑site with customers.
• Own strategy, roadmap, and outcomes for the solutions they ship.
• Establish the operating model for strategic account engagement and prioritize key technical problems.
• Scale field learnings into durable improvements for Epicor’s core platform.
• Guide and grow the FDE team, partner directly with customers and executives, and make critical technical decisions.
• Build and prototype solutions directly when speed demands it.

Key Skills & Qualifications

• Player‑coach leadership: lead a technical team from the front, raising engineering standards and removing blockers.
• Builder’s instincts: background building and maintaining software and moving from concept to working prototype quickly.
• Product judgment: analytical skills to evaluate field data and decide what becomes platform features.
• AI‑native thinking: knowledge of LLMs, RAG, agents, and AI‑driven software.
• Customer obsession: experience leading technical customer discovery and designing solutions.
• Executive presence: clear communication with engineers, operators, and CIOs.
• Bias toward action: ability to move fast, make decisions with incomplete information.

Required Experience

• 7+ years of combined product management and engineering experience, with a track record of launching and scaling software products.
• Hands‑on technical background building and maintaining software and rapid prototyping in modern languages such as Python, JavaScript, TypeScript, or C#.
• Experience leading or mentoring technical teams as a manager or tech lead.
• Direct customer‑facing experience managing technical and business stakeholders, including executive leadership.
• Experience integrating software in enterprise environments, including APIs, data pipelines, authentication/SSO, and cloud platforms.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.
• Willingness to travel to customer sites (typically 20% to 40%).

Nice to Have

• Advanced degree such as an MBA or Master’s in CS or AI/ML.
• Experience building or leading a forward‑deployed, solutions engineering, or technical delivery function.
• Hands‑on experience deploying AI/ML or LLM‑based solutions to production (RAG, prompt engineering, agentic orchestration, model evaluation).
• Experience developing enterprise pricing, packaging, and ROI value models.
• Familiarity with ERP, manufacturing, distribution, retail, or supply chain workflows.
• Familiarity with ETL processes and data pipeline concepts.
• History of converting bespoke customer work into scalable platform capabilities.

Epicor is an equal-opportunity employer.