Senior Product Manager (Donor Intelligence)

PVH (Tommy Hilfiger/Calvin Klein); United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Virtuous is hiring a Product Owner for Momentum and Insights, directing AI-driven fundraising surfaces. You own strategy, roadmap, and outcomes, partnering with the GM who leads commercial aspects. You are the single product owner for both products.

You will prototype with Claude Code, run continuous customer discovery, and drive cross‑product integrations to deliver measurable value for users and the business.

Qualifications

• 5+ years of product management in B2B SaaS, owning a surface and its business outcomes.
• Experience with AI or ML powered products; you understand what is possible and shape the product accordingly.
• Fluency with AI tooling, including hands-on prototyping.

Responsibilities

• Strategy and road-map: own Momentum and Insights direction, size opportunities, trade-offs, and defend sequence.
• Generative discovery: engage customers through interviews and ride-alongs to determine what should exist.
• Shipping: collaborate daily with your squad, using lightweight specs and feature flags for progressive rollout.
• The bundle and the integrations: ensure Momentum data integrates with Insights and CRM, manage cross‑product dependencies.
• Why it matters: align with sales/CX, enablement, and market storytelling with PMM.
• Metrics: focus on adoption, engagement, retention, and revenue impact.

Skills

Product management

B2B SaaS

AI/ML

Prototyping

Communication

Tools

Claude Code

Job description

About Us

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid‑sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.

Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best‑in‑class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits.

Position Summary

Momentum and Insights are where our AI strategy meets the people actually doing the fundraising. Momentum helps gift officers spend their time on relationships instead of data entry. Insights brings wealth and demographic signals along with prospect research into the work. Together they are becoming the system of intelligence for fundraising teams, and the bundle is one of the most important revenue bets we have.

This role owns that surface. You own the strategy, the roadmap, and the outcomes, working alongside the GM who owns the commercial side. You are the single product owner for both products.

Responsibilities

Strategy and road‑map

You own where Momentum and Insights go and why. You bring evidence to the betting table, size opportunities, make trade‑offs, and can defend the sequence to anyone in the company.

Generative discovery

You are in front of customers continuously: interviews, ride‑alongs, watching users work. Your job is to find what should exist, not just what is broken. Structured customer signal comes to you from Product Operations and you decide what it means and what we do about it.

Shipping

You work daily with your squad. Lightweight specs, working prototypes over long documents, feature flags, progressive rollout. You are accountable for value shipped.

The bundle and the integrations

Insights data inside Momentum, full CRM integration, and the cross‑product dependencies that come with both. You represent those dependencies in planning and chase them down when they stall.

Why it matters

You own making sure what you ship lands for internal teams and for customers. Positioning, feature‑to‑pain mapping, demos, narratives for sales and CX. You partner with PMM on the broader market story and enablement.

Metrics

Adoption, engagement, retention, revenue impact, and customer outcomes.

How you work

AI forward operator. You prototype in Claude Code. You build your own analysis and research workflows. You have opinions about what agents should own and what humans should own, because you have built things.

Human centered. We believe AI should make the human parts of fundraising better, not replace them. That belief has to show up in what you choose to build.

Discovery first, then speed. Validate the problem, then move fast.

Ownership over territory. You see what needs to happen and you drive it.

Transparent. High autonomy comes with high visibility. Weekly reporting, clear rationale.

You Must Have

• 5+ years of product management in B2B SaaS, with real ownership of a surface and its business outcomes
• Experience with AI or ML powered products. You do not need to train a model, but you need to know what is actually possible and shape the product accordingly
• Fluency with AI tooling as part of how you work, including hands on prototyping
• Strong product marketing instincts. You think about positioning and enablement while you are still building
• Evidence of customer‑centered practice: discovery interviews, jobs to be done, opportunity mapping, or equivalent
• Excellent written and verbal communication. You can talk to an engineer, an executive, and a customer without changing what is true
• Comfort with ambiguity, and the resourcefulness to build structure where none exists

Nice to have

• Fundraising technology, nonprofit CRM, or the nonprofit sector experience
• Design thinking or the ability to put a real prototype in front of someone

What success looks like

The Momentum and Insights roadmap is clear, evidence‑backed, and delivers measurable impact for users and the business.