Senior Product Manager – Digital Experiences

Russell Tobin; Burbank (CA); Hybrid; USD 103,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life & disability insurance

Employee discounts

Job summary

Russell Tobin's client, an American Social Networking Platform, is seeking a Senior Product Manager to drive digital experiences across the pre-cruise customer journey. This contract role is hybrid and based in Kissimmee, FL, offering 22+ months with potential extension.

The role requires leading cross-functional teams, translating business objectives into actionable product strategies, and delivering high-quality digital solutions in a fast-paced environment.

Qualifications

• 5+ years of product management experience delivering digital products and consumer-facing or self-service tech solutions.
• Bachelor's degree in a relevant field preferred, or equivalent professional experience.
• Ability to navigate ambiguity and adapt to fast-paced environments.
• Proven collaboration across cross-functional teams and multiple stakeholders.
• Strong communication, presentation, and negotiation skills.
• Experience with researching, metrics, and data-informed product decisions.
• Familiarity with modern product management frameworks and best practices.
• Hands-on experience writing user stories and managing backlogs in Jira/Confluence.

Responsibilities

• Contribute to vision, strategy, and roadmaps for the pre-cruise digital portfolio.
• Define strategies and present roadmaps to executive leadership.
• Collaborate with technology, operations, and product teams to identify growth opportunities.
• Lead vendor and internal development teams to deliver high-quality products on time and scope.
• Translate concepts into user stories, epics, and detailed requirements.
• Manage backlogs, prioritization, refinement, and UAT.
• Participate in Agile ceremonies and resolve roadblocks.
• Influence stakeholders and negotiate solutions across teams.
• Use analytics and research to inform decisions and optimize products.
• Monitor emerging technologies and marketing tech trends for innovation.
• Provide regular product updates and performance reports.
• Support documentation, launches, and ongoing enhancements.

Skills

Product management

Cross-functional leadership

Agile

JIRA

Confluence

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

JIRA

Confluence

Job description

Russell Tobin's client, an American Social Networking Platform, is hiring a Senior Product Manager - Digital Experiences in Kissimmee, FL

Employment Type: Contract/Hybrid

Location: Kissimmee, FL 34747

Duration: 22+ months with possible extension or conversion

Pay range: $75/hr - $80/hr W2

Schedule: Mon - Fri

Job Description:

We are seeking an experienced Senior Product Manager to drive product strategy, development, and delivery of digital experiences within the pre-cruise customer journey. This role will focus on building and enhancing consumer-facing digital products that improve the overall guest experience, support business growth, and optimize operational processes.

The ideal candidate will have a strong background in digital product management, cross-functional leadership, and technology-driven product development. They should be comfortable working in a fast-paced, evolving environment and translating business objectives into actionable product strategies and high-quality digital solutions.

Key Responsibilities

• Contribute to the development of product vision, strategy, and outcome-driven roadmaps for the pre-cruise digital portfolio.
• Define product strategies and present strategic plans, roadmaps, and product outcomes to executive leadership.
• Collaborate with technology, business operations, and product teams to identify opportunities where technology can drive business growth.
• Lead external vendor teams and internal development squads to deliver high-quality products within established timelines and scope.
• Translate product concepts into actionable deliverables, including user stories, epics, and detailed functional requirements.
• Manage product backlogs, prioritization, refinement, and user acceptance testing.
• Participate in daily Agile ceremonies, make priority decisions, and proactively resolve roadblocks to ensure successful product delivery.
• Influence stakeholders and negotiate solutions to overcome challenges across technology and business teams.
• Leverage qualitative and quantitative research, product analytics, documentation, and testing to make data-informed decisions.
• Monitor emerging technologies and marketing technology trends to identify opportunities for product innovation.
• Provide regular product updates, performance reports, and scorecard presentations to business and technology leadership.
• Support documentation, reporting, coordination, and execution of product launches and ongoing enhancements.

Basic Qualifications

• 5+ years of product management experience delivering high-quality digital products and customer-facing or self-service technology solutions.
• Bachelor's degree in a relevant field preferred, or equivalent professional experience.
• Ability to navigate ambiguity, adapt to changing priorities, and thrive in a fast-paced environment.
• Proven ability to collaborate with diverse, cross-functional teams and drive alignment across multiple stakeholders.
• Strong communication, presentation, negotiation, and stakeholder management skills.
• Demonstrated curiosity and analytical thinking, with experience conducting research, gathering metrics, identifying opportunities, and proactively addressing product challenges.
• Strong understanding of modern product management frameworks, methodologies, and best practices.
• Hands-on experience writing user stories, defining requirements, and managing product backlogs using tools such as JIRA and Confluence.
• Ability to define Minimum Viable Products (MVPs), break down complex initiatives into manageable deliverables, and plan subsequent product iterations.
• Proficiency in requirements gathering, scope management, documentation, and product planning.
• Ability to communicate product vision, strategy, and roadmaps effectively to engineering teams, business stakeholders, and senior leadership.

Preferred Qualifications

• Experience in eCommerce, reservation management systems, or consumer-facing digital platforms.
• Knowledge of eCommerce booking processes, payment systems, general ledger/payment reconciliation, business rules, and availability, rate, and inventory management.
• Experience leveraging generative AI tools for product research, user story development, and workflow automation.
• Strong product sense and understanding of consumer behavior, user needs, and the development of intuitive digital experiences.
• Experience developing products that support internal business teams, customer service agents, and direct-to-consumer users.
• Familiarity with A/B testing, experimentation methodologies, and hypothesis-driven product development.
• Experience conducting competitive research, consumer analysis, and product performance assessments.
• Hands-on experience with Contentsquare, including zone mapping, heat maps, and session replay analysis.
• Relevant Agile or Product Management certifications are preferred.

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.