Senior Product Manager, Digital Commerce Experience

PlayStation Global; San Mateo (CA); Hybrid; USD 155,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Paid time off

Wellness program

Employee discounts

Job summary

Sony Interactive Entertainment is hiring a Senior Product Manager for the Digital Commerce Experience based in San Mateo, CA, with hybrid options including remote on the West Coast. You will lead the end-to-end customer journey for PlayStation storefront experiences across devices, scale global storefronts, and collaborate with cross-functional teams to deliver high-impact digital commerce solutions.

The role requires deep expertise in enterprise integrations, strong leadership, and a proven

Qualifications

• 8+ years in product management with 3+ years in large-scale D2C eCommerce
• Experience across Web, Mobile App, and TV app platforms
• Strong collaboration with cross-functional teams
• Expertise in enterprise-level integrations for end-to-end digital commerce
• Excellent storytelling and presentation skills

Responsibilities

• Lead end-to-end customer experience across devices and storefront experiences
• Shape global expansion roadmap for PlayStation storefronts across geographies and channels
• Leverage data and experimentation to optimize the customer journey from discovery to purchase
• Partner with Store Commercial, Marketing, and Program Management for cohesive initiatives
• Collaborate with Engineering, UX, and Research to design scalable solutions
• Ensure experiences are locally optimized yet globally compliant
• Define success metrics and monitor product performance to drive results

Skills

Product strategy

Cross-functional leadership

Data analytics

Agile methods

Enterprise integrations

Storytelling

Job description

Senior Product Manager, Digital Commerce Experience

United States, San Mateo, CA

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn't just the Best Place to Play - it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Senior Product Manager
San Mateo, San Diego Or Los Angeles (hybrid)
**remote considered, west coast hours

About the Role

The Digital Commerce Experience Product team is on a mission to build world-class customer and operator experiences for PlayStation’s digital stores. As Senior Product Manager, you will play a lead role in evolving the end-to-end customer experience and expanding our storefront presence across geographies and channels.

You’ll work closely with global cross‑functional teams—including Design, Engineering, Marketing, and Legal—to deliver delightful, seamless, and scalable experiences that drive player engagement and business growth.

What You’ll Do

• Lead end to end customer experience across devices: translating our commerce product strategy into a compelling roadmap for PlayStation Storefront experiences across all platforms.
• Shape the Future: Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels.
• Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond.
• Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high‑impact initiatives and ensure smooth execution.
• Innovate with Impact: Work hand‑in‑hand with Engineering, UX, and Research to design intuitive, high‑performing, and scalable solutions.
• Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant.
• Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results.

What We’re Looking For

• Experience: 8+ years of product management experience, 3+ years with large‑scale D2C eCommerce products or platforms. Web, Mobile App, and/or TV app experience highly preferred.
• Product Sense: Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs.
• Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations.
• Collaboration: Strong cross‑functional partnership skills with business, engineering, design, and stakeholder teams.
• Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action.
• Expertise: Background in enterprise‑level integrations and delivering end‑to‑end digital commerce experiences.
• Communication: Exceptional storytelling and presentation skills, capable of influencing at all levels.
• Execution: Results‑oriented and skilled at managing multiple priorities in a fast‑paced environment.
• Methodology: Hands‑on experience with agile development practices.

Bonus Points

• Experience building global eCommerce or D2C experiences for major digital or retail brands.
• Familiarity with UX design principles, personalization systems, and experimentation platforms.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job‑related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top‑tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$154,800 - $232,200 USD

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