Staff Business Process Analyst

PlayStation Global; San Diego (CA); Hybrid; USD 173,000 - 259,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Wellness program

Employee discounts for Sony products

Bonus package

Job summary

PlayStation Global is seeking a Staff Business Process Analyst to transform how work is executed across Product, Business & Technology. You’ll lead end‑to‑end process design, adoption, and measurement with automation and AI to create scalable, data‑driven improvements.

The role demands systems thinking, senior‑level influence, and the ability to deliver measurable outcomes at scale across the organization. Hybrid work policy applies.

Qualifications

• 10+ years in business process analysis, transformation, or related disciplines.
• Experience leading cross-functional process transformation from discovery through adoption.
• Strong skills in process analysis, root-cause analysis, requirements discovery, future-state design.
• Systems thinking: connect people, process, data, governance, and technology.
• Experience using workflow automation to simplify operations and improve outcomes.
• Able to establish measurable outcomes and demonstrate value of improvements.
• Excellent facilitation, communication, and influencing skills with senior leaders.

Responsibilities

• Analyze complex processes to identify root causes, friction, and improvement opportunities.
• Design future-state processes and operating models that scale across teams.
• Translate needs into clear requirements, workflows, and implementation plans.
• Establish repeatable standards to sustain improvements over time.
• Identify automation and AI-enabled solutions to reduce manual work.
• Evaluate solutions across people, process, data, governance, and technology.
• Improve delivery platforms and standardization of usage.
• Apply Generative/Agentic AI to practical business problems.
• Partner with teams to implement new processes and measure adoption.
• Define meaningful success metrics and demonstrate efficiency and quality gains.
• Use data and feedback to scale solutions across the organization.

Skills

Business process analysis

Process transformation

Cross-functional leadership

Requirements discovery

Data governance

Tools

Jira

OnePlan

ServiceNow

Wrike

Power Platform

Job description

Staff Business Process Analyst – Delivery Enablement & Adoption

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Staff Business Process Analyst

About the Role

We are seeking a Staff Business Process Analyst to help transform how work is executed across Product, Business & Technology.

This role tackles complex, cross‑functional operational problems by identifying root causes, simplifying processes, and designing scalable ways of working. You will lead transformation from discovery and process design through implementation, adoption, and measurement, using automation, AI, workflow technologies, and existing platforms where they create meaningful value.

The ideal candidate is a systems thinker who can turn ambiguity into practical solutions, influence across organizations, and improve how work gets done at scale.

What You’ll Do

Simplify & Transform

• Analyze complex business processes to identify root causes, friction, unnecessary work, and opportunities for improvement.
• Design future‑state processes and operating models that simplify work, clarify accountability, and scale across teams.
• Translate business needs into clear requirements, workflows, decision points, and implementation plans.
• Establish repeatable standards and mechanisms that sustain improvements over time.

Automate & Scale

• Identify opportunities to reduce manual work through workflow automation, system integration, and AI‑enabled solutions.
• Evaluate solutions across people, process, data, governance, and technology rather than defaulting to new tools.
• Improve how existing delivery and workflow platforms are used, integrated, and standardized.
• Apply emerging Generative and Agentic AI capabilities to practical business and operational problems.

Drive Adoption & Measurable Improvement

• Partner with teams and leaders to implement new processes and ways of working, influencing through partnership rather than authority.
• Establish meaningful success measures and demonstrate improvements in areas such as efficiency, quality, cycle time, visibility, and stakeholder experience.
• Use data and feedback to continuously improve and scale successful solutions across the organization.

What We’re Looking For

• 10+ years of experience in business process analysis, business transformation, operational excellence, program management, management consulting, or related disciplines.
• Demonstrated experience leading complex, cross‑functional process transformation from discovery through implementation and adoption.
• Strong expertise in process analysis, root‑cause analysis, requirements discovery, future‑state design, and continuous improvement.
• Systems thinking with the ability to connect people, process, data, governance, and technology.
• Experience using workflow automation and technology to simplify operations and improve business outcomes.
• Ability to establish measurable outcomes and demonstrate the value of process improvements.
• Exceptional facilitation, communication, and influencing skills, including experience working with senior leaders.

Nice to Have

• Experience with process improvement approaches such as BPMN, SIPOC, value‑stream mapping, Lean, Six Sigma, DMAIC, or similar methodologies.
• Experience with workflow, portfolio, or delivery platforms such as Jira, OnePlan, ServiceNow, Wrike, Power Platform, or similar technologies.
• Experience applying Generative AI, Agentic AI, or intelligent automation to business processes.
• Experience designing scalable operating models, governance frameworks, or enterprise process capabilities within large technology organizations.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job‑related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top‑tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package.

Click here to learn more.

The estimated base pay range for this role is listed below.

$173,000 - $259,400 USD

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