Senior Product Manager

Sony Interactive Entertainment; San Mateo (CA); Hybrid; USD 155,000 - 232,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Wellness program

Employee discounts

Job summary

Sony Interactive Entertainment is hiring a Senior Product Manager in the San Mateo area with hybrid work options. You will lead the end-to-end customer experience for PlayStation storefronts across devices and geographies, shaping strategy and delivering high-impact initiatives.

Leverage data and experimentation to optimize the customer journey, collaborate with cross-functional teams, and drive scalable, compliant experiences globally.

Qualifications

• 8+ years of product management experience.
• 3+ years with large-scale D2C eCommerce products or platforms.
• Web, Mobile App, and/or TV app experience highly preferred.

Responsibilities

• Lead end-to-end customer experience across devices.
• Shape the global expansion roadmap for storefronts across geographies and channels.
• Leverage data and experimentation to optimize the customer journey from discovery to purchase.
• Collaborate with Store Commercial, Marketing, and Program Management teams to deliver cohesive initiatives.
• Design intuitive, high-performing, and scalable storefront solutions with Eng/UX/Research.
• Ensure global readiness by collaborating with Legal and Compliance.
• Define success metrics and monitor product performance to drive results.

Skills

PM experience

Product sense

Leadership

Collaboration

Growth mindset

Enterprise integrations

Communication

Execution

Agile development

Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play - it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Senior Product Manager

San Mateo, San Diego Or Los Angeles (hybrid)

• remote considered, west coast hours

About The Role

The Digital Commerce Experience Product team is on a mission to build world-class customer and operator experiences for PlayStation’s digital stores. As Senior Product Manager, you will play a lead role in evolving the end-to-end customer experience and expanding our storefront presence across geographies and channels.

What You’ll Do

• Lead end to end customer experience across devices: translating our commerce product strategy into a compelling roadmap for PlayStation Storefront experiences across all platforms.
• Shape the Future: Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels.
• Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond.
• Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to deliver cohesive, high-impact initiatives and ensure smooth execution.
• Innovate with Impact: Work hand-in-hand with Engineering, UX, and Research to design intuitive, high-performing, and scalable solutions.
• Ensure Global Readiness: Collaborate with Legal and Compliance to design experiences that are locally optimized and globally compliant.
• Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results.

What We’re Looking For

• Experience: 8+ years of product management experience, 3+ years with large-scale D2C eCommerce products or platforms. Web, Mobile App, and/or TV app experience highly preferred.
• Product Sense: Usage of qualitative and quantitative data to identify user problems, brainstorm feature solutions, and create a holistic product strategy to optimize the user experience and address business needs.
• Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations.
• Collaboration: Strong cross-functional partnership skills with business, engineering, design, and stakeholder teams.
• Mindset: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action.
• Expertise: Background in enterprise-level integrations and delivering end-to-end digital commerce experiences.
• Communication: Exceptional storytelling and presentation skills, capable of influencing at all levels.
• Execution: Results-oriented and skilled at managing multiple priorities in a fast-paced environment.
• Methodology: Hands-on experience with agile development practices.

Bonus Points

• Experience building global eCommerce or D2C experiences for major digital or retail brands.
• Familiarity with UX design principles, personalization systems, and experimentation platforms.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package.

• medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
• This role also may be eligible for a bonus package.

$154,800-$232,200 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.