Senior Product Manager, Customer Experience

Spring Health; New York (NY); Hybrid; USD 172,000 - 216,000; Full time

Job summary

An innovative company is on a mission to eliminate barriers to mental health. As a Senior Product Manager, you'll lead the strategy and execution of our analytics portal, collaborating with cross-functional teams to deliver impactful products. This hybrid role in New York City offers the chance to work with a dynamic team focused on transforming data into actionable insights. If you thrive in ambiguity and are passionate about improving customer experiences, this is your opportunity to make a difference in mental healthcare.

Benefits

Health, Dental, Vision Insurance

401(k) Match

Annual Therapy Visits

Generous PTO

Parental Leave

Professional Development Reimbursement

Donation Matching

Qualifications

• 5+ years in product management, preferably in healthcare or HR analytics.
• Experience shipping B2B2C products with high engagement.
• Strong communication and stakeholder relationship skills.

Responsibilities

• Drive strategy and roadmap for customer data and analytics.
• Partner with Sales and Customer Success to enhance customer experiences.
• Own the product lifecycle from requirements to launch.

Skills

Product Management

Data Storytelling

Customer Engagement

Analytical Skills

Project Management

Education

Bachelor's Degree

Master's Degree or MBA

Tools

Data Analytics Tools

Agile Methodologies

Job description

Senior Product Manager, Customer Experience

Join us to apply for the Senior Product Manager, Customer Experience role at Spring Health.

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re revolutionizing mental healthcare by removing barriers that prevent access to help. Our clinically validated technology, Precision Mental Healthcare, enables us to deliver personalized care—therapy, coaching, medication, and more—tailored to individual needs.

We partner with over 450 companies, from startups to Fortune 500s, serving 10 million people. Our clients include Microsoft, Target, and Delta Airlines, trusting us to deliver top outcomes. Our platform has generated a net positive ROI for employers, and we are the only company in our category with external validation of net savings.

Backed by investors like Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures, our Series E funding values us at $3.3 billion. Join us to make mental healthcare accessible worldwide.

This is a hybrid role based in New York City, with 2-3 days in-office at 60 Madison Avenue. We’re seeking a full-time Senior Product Manager reporting to the Sr. Director of Product, focusing on our customer data and analytics portal. You’ll collaborate with Sales and Customer Success teams to understand HR Leaders, Payer Benefits Leaders, and key buyers' needs. Your role involves translating complex data into insights, partnering with engineers, designers, and data scientists to develop impactful products. If you thrive in ambiguity, love data storytelling, and are passionate about solving customer problems, this role is for you. Some travel (<25%) is expected, and remote candidates on east coast hours are welcome.

What You’ll Be Doing

1. Drive Strategy & Roadmap for Customer Data & Analytics
   • Define and execute strategy and roadmap for our analytics portal to deliver impactful insights and visualizations.
   • Develop understanding of customer needs across HR Leaders, Payer Benefits Leaders, and buyers.
   • Understand member and provider journeys within Spring Health and the behavioral health ecosystem to inform data solutions.
   • Define success metrics, track adoption, and iterate based on feedback and data.
2. Partner with Sales, Customer Success, & Cross-Functional Teams
   • Work with Sales and Customer Success to demonstrate the value of data and analytics.
   • Advocate for customer-focused solutions that improve experiences and operational efficiencies.
   • Build strong partnerships with internal teams to address customer pain points.
   • Present insights on the competitive landscape and user behavior to guide product decisions.
3. Execute & Deliver High-Impact Products
   • Own the product lifecycle from requirements to launch.
   • Collaborate with engineering, design, and data science teams to build solutions that transform data into insights.
   • Refine development processes for timely delivery of impactful features.

What Success Looks Like in This Role

• High adoption and engagement with reporting and analytics solutions.
• High customer satisfaction with reporting solutions.
• A well-defined, 12-month rolling product roadmap aligned with stakeholder needs.
• Rapid delivery with continuous iteration based on feedback and experimentation.

What We Expect From You

• 5+ years in product management at a tech-driven organization with data science, engineering, and design teams, preferably in healthcare or HR analytics.
• Experience shipping B2B2C products that drive high win rates, satisfaction, and engagement.
• Experience engaging directly with customers to gather requirements, present roadmaps, and demo products.
• Ability to articulate insights from raw data and tell compelling data stories.
• Experience planning and running sprint ceremonies, motivating teams around high-value areas.
• Proven success building enterprise products, developing inspiring roadmaps, and delivering ROI.
• Empathy for customer needs and a user-centered approach.
• Analytical mindset with experience in hypothesis-driven development and A/B testing.
• Track record of owning product features, defining strategies, and meeting KPIs.
• Comfort navigating ambiguity and balancing tactical and strategic work.
• Resilience to change and ability to handle detailed trade-offs across the product lifecycle.
• Excellent communication and stakeholder relationship skills.
• Strong organizational and project management skills, with attention to detail.
• Exceptional product judgment and prioritization skills.

Bonus Qualifications

• Experience in health tech or HR analytics platforms.
• Quantitative background (math, stats, CS, engineering).
• Master’s degree or MBA.

The target salary range is $172,400 - $215,500, with a competitive total rewards package including stock options and benefits. Salary varies based on experience, location, and other factors. We review compensation annually using the Radford Global Compensation Database.

Benefits Provided by Spring Health

• Health, Dental, Vision from day one, with HSA and FSA options, and Spring contributing up to $1K for HSAs.
• Employer 401(k) match up to 2%.
• Annual no-cost visits to therapists, coaches, and medication providers for employees and dependents.
• Generous PTO, sick leave, and holidays.
• Parental leave: 18 weeks for birthing parents, 16 weeks for others, after 6 months.
• Access to Noom for weight management, fertility support via Carrot, Wellhub for wellness, BrightHorizons for child and elder care, professional development reimbursement, and donation matching.

We encourage applicants from underrepresented communities and those who don’t meet every qualification. If this role excites you, apply today!