Senior Product Manager, Customer Experience

Spring Health; New York (NY); Hybrid; USD 172,000 - 216,000; Full time

Job summary

Join a forward-thinking company on a mission to revolutionize mental healthcare. As a Senior Product Manager, you'll lead the strategy for our customer data and analytics portal, collaborating with diverse teams to create impactful products. This hybrid role offers the opportunity to work closely with HR leaders and drive insights that enhance user experiences. With a commitment to innovation and a supportive work environment, this role is perfect for those passionate about making a difference in mental health. Your expertise will help shape the future of healthcare accessibility for millions.

Benefits

Health, Dental, Vision benefits

401(k) match

Paid time off

Parental leave

Professional Development Reimbursement

Donation matching

Access to therapy and coaching

Weight management program

Fertility care support

Childcare support

Qualifications

• 5+ years in product management in a tech-driven organization.
• Experience with B2B2C products and analytics solutions.

Responsibilities

• Define and execute strategy for customer data and analytics portal.
• Collaborate with cross-functional teams to deliver impactful products.

Skills

Product Management

Data Analysis

Customer Engagement

Agile Methodologies

Communication Skills

Education

Bachelor's Degree

Master's Degree or MBA

Tools

A/B Testing

Data Visualization Tools

Job description

Senior Product Manager, Customer Experience

New York (Hybrid)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.

We're seeking a full-time Senior Product Manager, reporting to the Sr. Director of Product, to lead the strategy and roadmap for our customer data and analytics portal. You'll collaborate with Sales and Customer Success to deeply understand the needs of HR Leaders, Payer Benefits Leaders, and key buyers. You excel at translating complex data into clear insights that drive action, partnering with engineers, designers, and data scientists to build impactful products. If you thrive in ambiguity, love telling data-driven value stories, and are passionate about solving real customer problems, this role is for you. Some travel required (<25%). Spring Health HQ is in NYC, but we are open to remote candidates working east coast hours.

What you’ll be doing:

Drive Strategy & Roadmap for Customer Data & Analytics

• Define and execute the strategy and roadmap for our customer data and analytics portal to deliver impactful insights and data visualizations.
• Develop a deep understanding of customer needs across HR Leaders, Payer Benefits Leaders, and buyers of Spring Health services.
• Understand the end-to-end journeys of members and providers within Spring Health and the broader behavioral health ecosystem to inform impactful data and reporting solutions.
• Define success metrics, track adoption, and iterate based on customer feedback and data.

Partner with Sales, Customer Success, & Cross-Functional Teams

• Work closely with Sales and Customer Success to demonstrate the value of Spring Health data and analytics early and often in customer engagements.
• Advocate for customer-focused solutions that enhance their experience while improving operational efficiencies for Sales, Customer Success, and Implementation teams.
• Develop strong partnerships with internal teams (strategy, sales, marketing, data science, and engineering) to identify and address key customer pain points.
• Present data-driven insights on the competitive landscape and user behavior to inform product decisions.

Execute & Deliver High-Impact Products

• Own and drive the product development lifecycle, from defining product requirements and writing user stories to sprint planning and execution.
• Collaborate with engineering, design, and data science teams to build and launch high-quality solutions that transform complex data into actionable insights.
• Optimize and refine product development processes to ensure timely delivery of impactful features.

What success looks like in this role:

• High customer adoption and engagement of reporting and analytics solutions
• High customer satisfaction of reporting and analytics solutions
• Well-defined, 12-mo rolling product roadmap that aligns with stakeholders’ pain points
• Rapid delivery of solutions with continuous iteration, leveraging experimentation and customer feedback to enhance effectiveness.

What we expect from you:

• You’ve worked for 5+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers leading the strategy and execution of analytics products for healthcare (or a regulated industry) or HR analytics
• You have successfully shipped B2B2C products that have driven high win rates, user satisfaction, and engagement
• You have experience meeting directly with customers to deep-dive on requirements, present roadmaps, and demo product functionality
• You can articulate high-level insights from raw data and present these data stories to customers and internal stakeholders, speaking directly to their interests and needs
• You have experience planning for and running sprint ceremonies, ensuring the team is energized and inspired to work on the highest value product areas during each development cycle
• You have experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
• You are empathetic - listening, understanding, and anticipating the needs of customers and users
• You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
• You have experience with hypothesis-driven product development and A/B testing
• You have an outstanding track record of owning a set of product features, defining a 6-12 month strategy and roadmap for a product area, and consistently delivering on KPIs
• You have worked in an ever-changing environment and are able to drive detailed trade-offs during the entire product life cycle
• You are comfortable navigating ambiguous problem areas
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
• You have the mental resilience to know that we're just at the start of a long journey in which change is constant
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
• You possess strong organizational and project management skills, and are careful and accurate with details
• You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders need

Bonus Qualifications

• Experience working in health tech or HR analytics platforms
• Quantitative background (e.g., mathematics, statistics, computer science, engineering)
• Master’s degree or MBA

The target base salary range for this position is $172,400 - $215,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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