Senior Product Manager - Core IGA

C1; San Francisco (CA); On-site; USD 180,000 - 210,000; Full time

Job summary

C1.ai is building a horizontal control plane for the AI-enabled enterprise. We seek a Product Manager to own a core IGA area, drive strategy, and collaborate with engineering, customer success, and sales to deliver value at enterprise scale.

You will translate customer insights into investments, prioritize across features and debt, and define success metrics to ensure successful deployments and adoption. This is an on-site, full-time role in a fast-moving company.

Qualifications

• 5+ years of Product Management experience building and scaling enterprise SaaS products.
• Deep domain expertise in Identity Governance & Administration (IGA), IAM, or adjacent security tech.
• Experience owning a mature product area balancing customer requests, investments, and platform improvements.
• Strong product judgment and prioritization of competing needs and constraints.
• Collaborative, ownership-oriented mindset in a fast-paced environment.
• Excellent written and verbal communication across technical and non-technical stakeholders.
• Alignment with company values: Be Deliberate, Show Kindness, Earn the Customer's Trust.

Responsibilities

• Own a core area of C1's Identity Governance & Administration platform, driving strategy and roadmap.
• Collaborate with Engineering, Customer Success, Support, and Sales to prioritize customer needs.
• Translate feedback and data into defined product investments balancing impact and complexity.
• Prioritize feature development, tech debt, and scalability to maximize value.
• Define clear requirements and success metrics for engineering teams.
• Launch new capabilities with cross-functional teams and drive customer adoption.
• Monitor product health using feedback, adoption metrics, and business outcomes.
• Act as the product expert, communicating priorities and direction to stakeholders and customers.

Skills

Product Management

Enterprise SaaS

Stakeholder communication

Prioritization

Data-driven decisions

Job description

C1.ai is the universal control plane that powers the agentic enterprise.

Every organization runs on hundreds of systems that need to answer the same basic question: who can do what, when, and why?

We're building something foundational: a horizontal control plane that lets both humans and AI agents plug in to navigate the AI-enabled enterprise, to understand who and what has access, and manage it safely as agents take on more of the work. SaaS apps, infrastructure, internal tools, AI agents…if it has a concept of 'who,' it should connect to us.

While we are still small in number, we move fast. If you want to help build this from the ground up, you'll have real ownership here.

The Role

What You'll Do

• Own a core area of C1's Identity Governance & Administration (IGA) platform, driving product strategy, roadmap execution, and customer outcomes for a mature, enterprise-scale product surface.
• Partner closely with Engineering, Customer Success, Support, and Sales to prioritize customer needs, resolve escalations, and continuously improve product quality, reliability, and usability.
• Translate customer feedback, usage data, and market insights into well-defined product investments that balance customer impact, technical complexity, and long-term platform strategy.
• Make thoughtful prioritization decisions across feature development, technical debt, scalability, and operational improvements to maximize customer value.
• Define clear product requirements and success metrics, ensuring engineering teams have the context needed to deliver high-quality solutions.
• Work cross-functionally with Design, Engineering, Go-to-Market, and Customer Success to successfully launch new capabilities for existing products and drive customer adoption.
• Monitor product health through customer feedback, adoption metrics, operational signals, and business outcomes, using data to inform future investment decisions.
• Serve as the product expert for your domain, communicating roadmap priorities, tradeoffs, and strategic direction to internal stakeholders and customers.

You’ll likely have:

• 5+ years of Product Management experience building and scaling enterprise SaaS products, preferably in cybersecurity, identity, or infrastructure software.
• Deep domain expertise in Identity Governance & Administration (IGA), Identity and Access Management (IAM), privileged access, authentication, authorization, or adjacent security technologies.
• Experience owning a mature product area, balancing customer requests, strategic investments, platform improvements, and operational excellence.
• Strong product judgment and a demonstrated ability to prioritize competing customer needs, technical constraints, and business objectives.
• Experience partnering closely with Customer Success and Engineering to solve real customer challenges and deliver measurable business outcomes.
• A data-informed approach to product management, using qualitative customer insights and quantitative product metrics to guide decision-making.
• A collaborative, ownership-oriented mindset with the ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders across Engineering, Design, Go-to-Market, Customer Success, and executive leadership.
• A track record of driving product quality and customer experience beyond feature delivery.
• Alignment with our company values: Be Deliberate, Show Kindness, Earn the Customer's Trust, Trust & Empower your People, and Embrace Change.

Salary range: $180k – $210k

Hiring philosophy

We care about both excellence and grit. You don’t need to check every single box to apply—if this feels like the kind of place you want to build, we’d like to hear from you.

c1.ai is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.