Senior Product Manager, Core Experience

TurnoverBnB; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Turno seeks a Senior Product Manager for the Core Experience to own essential workflows hosts and service providers use to run short-term rental operations. You will understand how hosts work, identify friction, and turn problems into intuitive product experiences.

You'll work with Engineering, Design, Operations, Support, and other Product teams to deliver customer-focused outcomes and drive marketplace health across features and markets.

Qualifications

• 6+ years of product management in B2B SaaS, marketplaces, operations software, or products with complex customer journeys and multi-sided interactions.
• Strong instincts grounded in real user understanding and curiosity.
• Systems thinking to understand how multiple product areas interact while keeping customer experience coherent.
• Data fluency with KPIs, instrumentation, and BI tools.
• AI experience across product tasks and planning.
• Excellent communication to explain problems and trade-offs clearly.

Responsibilities

• Own the core operational experience end-to-end for hosts and service providers.
• Lead discovery, prioritization, and roadmap for core experiences.
• Collaborate with Engineering and Design to ship high-quality work.
• Define meaningful outcomes with metrics for adoption, engagement, reliability, and efficiency.

Skills

Product management

Systems thinking

Data analytics

Communication

AI experience

Tools

Looker

BI tools

Braze/Iterable

Job description

About Turno

Since 2016, Turno has been on a mission to transform the way the world manages short-term rentals, and we're just getting started!

We're the leading operations platform for short-term rental hosts and property managers. But we're more than software: we power the largest Marketplace of "boots on the ground" services that make the Short-Term Rental industry possible. Our SaaS platform and mobile apps automate the high-stakes world of turnover logistics, including scheduling, payments, quality control, and communication, connecting hosts with a network of 65,000+ vetted service professionals across the globe. We're scaling fast, evolving from a single-solution startup into a multi-product platform serving customers worldwide, with 150+ teammates across eight countries building something global, meaningful, and lasting.

Our Mission

We empower hosts to manage rentals effortlessly, anywhere in the world, with reliable, intuitive, proactive, and automated support. We create seamless connections that help hosts maximize ease and service providers grow their businesses, moving with speed, discipline, and innovation driven by customer obsession and a team that genuinely collaborates across every function. If you want to build products that real people depend on every day and do it alongside a team that values creativity, ownership, and impact, Turno is your place.

Turno Source CODE

C - Customer Obsessed

O - Outcome Focused

D - Data Driven

E - Entrusted Ownership

About the role

As Senior Product Manager for our Core Experience, you'll own the essential workflows hosts and service providers use every day to run short-term rental operations. This includes how work gets planned, scheduled, communicated, completed, verified, and resolved across features such as task management, checklists, problem reporting, notifications, and operational workflows.

You’ll spend time understanding how hosts and service providers actually work, identifying friction in their day-to-day routines, and turning those problems into intuitive product experiences.

This is a customer-facing product role. You should be comfortable working with technical systems and integrations, but your primary focus will be owning and improving the product experiences our customers depend on to get work done.

You’ll work daily with Engineering, Design, Operations, Support, and other Product teams, and you’ll be accountable for customer and business outcomes.

Key Responsibilities

Own the core operational experience

• Own critical host and service provider workflows end to end. Set the strategy, roadmap, and execution for the experiences hosts and contractors use to manage work across their properties and projects.
• Make daily operations simpler. Simplify multi-step and exception-heavy workflows without losing the flexibility customers need to operate their businesses.
• Balance supply and demand. Make trade-offs that keep the marketplace healthy for everyone. A win for hosts that hurts cleaner retention (or the reverse) is not a win.
• Design for the edge case as if it were the happy path. Substitutions, late arrivals, no-shows, damage reports, and engagement notifications get the same rigor as the primary flow, with workflows Operations can actually run.
• Create consistency across the product. Help ensure Turno feels like one coherent system as we add new products, services, and markets.

Product strategy, discovery & execution

• Lead continuous discovery. Translate customer behavior, qualitative research, support insights, and product data into clear problem statements, hypotheses, and opportunities.
• Prioritize based on customer and business impact Balance usability improvements, product growth, operational efficiency, reliability, and longer-term platform needs.
• Define meaningful product outcomes. Establish metrics for adoption, engagement, task completion, reliability, satisfaction, and operational efficiency.
• Ship with Engineering and Design. Partner daily to define solutions, prioritize ruthlessly, and release high-quality work on a steady cadence.
• Drive alignment. Communicate clearly, make decisions in a structured way, and bring stakeholders and leadership along.

Systems & technical fluency

• Think in connected systems. Understand how shared concepts such as properties, projects, users, schedules, tasks, payments, and communications interact across Turno.
• Partner effectively with Engineering. Be comfortable discussing technical tradeoffs, integrations, data models, and platform constraints without needing to be the technical architect.
• Be your own best data analyst. Build Looker dashboards that track the health of your product area, and define the KPIs and instrumentation behind them.
• Use AI pragmatically. Apply AI where it meaningfully reduces customer effort, automates repetitive work, improves quality, or helps users resolve operational problems.

Qualifications

Must-have qualifications

• Experience: 6+ years of product management in B2B SaaS, marketplaces, operations software, or products with complex customer journeys and multi-sided interactions (supply and demand, buyers and sellers).
• Product sense and curiosity: Strong instincts grounded in real user understanding. You keep asking "why" until the root problem is clear.
• Systems thinking: Ability to understand how multiple product areas and workflows interact while keeping the customer experience coherent.
• Data fluency: Experience defining KPIs, building instrumentation, and using BI tools to make decisions.
• AI experience: You leverage AI throughout your entire product tasks and planning.
• Communication: Ability to explain complex customer, technical, and operational problems clearly and make thoughtful trade-offs visible.

Preferred qualifications

• Experience owning products involving tasks, projects, scheduling, operational workflows, collaboration, or multi-step processes.
• Experience with mobile-first products where users complete work while on the go.
• Hands-on experience implementing customer engagement solutions such as Braze or Iterable, including lifecycle messaging, push, in-app, and email journeys tied to product events.
• A track record of leading a migration from a legacy tech stack to a modern one, paired with a UX redesign, across both web and mobile apps. You know how to sequence the move, protect existing users, and measure the impact.