Senior Product Manager, Contact Center Transformation

Huntington Bancshares, Inc.; Tupelo (MS); On-site; USD 110,000 - 160,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Senior Product Manager to define the vision, roadmap, and priorities for the Contact Center value stream within the Corporate Operations & Transformation Product group.

You will collaborate with operations, technology, risk, and compliance to deliver customer- and colleague-focused solutions. You will guide Product Analysts and work with Product Owners to ensure clear requirements, acceptance criteria, and executable plans, while driving impactful, timely

Qualifications

• Proven ability to lead product management teams.
• Experience guiding Agile delivery from requirements through validation.
• Strong collaboration with operations, technology, risk, and compliance.

Responsibilities

• Define vision, roadmap, priorities, and outcomes for the Contact Center value stream.
• Lead epic and feature criteria with stakeholders and delivery teams.
• Drive speed to market and ensure successful rollout for customers and colleagues.
• Partner with Legal, Risk, and Compliance to secure approvals and manage constraints.

Skills

Product leadership

Agile delivery

Cross-functional collaboration

Call Center knowledge

Analytical skills

Communication

Education

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Senior Product Manager to define the vision, roadmap, and priorities for the Contact Center value stream within the Corporate Operations & Transformation Product group.

You will collaborate with operations, technology, risk, and compliance to deliver customer- and colleague-focused solutions. You will guide Product Analysts and work with Product Owners to ensure clear requirements, acceptance criteria, and executable plans, while driving impactful, timely