Senior Product Manager, Analytics and Insights

zoom; United States; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible work arrangements

Broad benefits program

Job summary

Zoom is seeking a senior product leader to own analytics for contact center intelligence across voice, messaging, email, and work items. You will drive real-time and historical reporting, dashboards, and data architecture, from discovery through adoption.

You will partner with engineering, design, data science, and marketing to define requirements, measure success, and deliver scalable analytics capabilities that guide customers and internal stakeholders.

Qualifications

• 10+ years of product management experience in B2B SaaS analytics or data platforms.
• Track record delivering analytics products from discovery to adoption.
• BS in CS/engineering/data science or related field with Agile experience.
• Strong knowledge of real-time and historical analytics, SQL, and data modeling.
• Ability to combine quantitative and qualitative research with cross-functional teams.
• Familiar with contact center operations and AI tooling relevance.

Responsibilities

• Set the analytics roadmap aligned with customer needs and product goals.
• Lead end-to-end product work with eng, design, and marketing.
• Shape data models and reporting architecture for scale and reliability.
• Research workflows and market trends to identify opportunities.
• Develop a vision for dashboards and reports across contact center channels.
• Build cross-functional alignment and measure delivered value.

Skills

Product management

Analytics

SQL

Data modeling

Agile

Stakeholder management

Education

Bachelor’s degree in CS/Engineering/Data Science

Tools

Figma

Productboard

Jira

Job description

Role overview

Own product strategy and delivery for analytics capabilities that help contact center teams understand performance across voice, messaging, email, and work items. The role spans real-time and historical reporting, dashboards, data architecture, and AI-driven insights, from early discovery through launch and adoption.

Responsibilities

• Set the analytics roadmap and align priorities with customer needs and broader product goals.
• Lead product work end to end, defining requirements and success measures with engineering, design, and marketing partners.
• Shape data models and reporting architecture with engineering and data science, with attention to scale, performance, and reliability.
• Research customer workflows, market trends, and competing approaches to identify product opportunities.
• Develop a consistent vision for dashboards, custom reports, and operational insights across contact center channels.
• Build cross-functional alignment and assess whether capabilities deliver measurable value.

Requirements

• 10+ years of product management experience, including ownership of analytics products, data platforms, or event-driven systems in B2B SaaS.
• Track record taking products from discovery and strategy through launch and post-launch adoption.
• Bachelor’s degree in computer science, engineering, data science, or a related field, and experience in agile product environments.
• Strong knowledge of real-time and historical analytics, reporting, and data modeling; comfortable with SQL and technical architecture tradeoffs.
• Ability to combine quantitative and qualitative research to guide product decisions, and to work effectively with engineering, data science, design, and senior stakeholders.
• Familiarity with contact center or telecommunications operations and metrics; practical use of AI tools for research or analysis is also relevant.

Nice to have

• Experience with contact center analytics, AI/ML concepts, or product and design tools such as Figma, Productboard, or Jira.

Benefits and work setup

Remote, hybrid, or in-person arrangements depend on the specific role setup. A broad benefits program is described, but individual benefits are not specified here.