Senior Product Manager, AI & Servicing

Coalition Inc; United States; Remote; USD 136,000 - 203,000; Full time

Job summary

Join a forward-thinking company as a product leader in AI and servicing. This role offers the chance to drive innovative solutions that enhance internal efficiency and improve the servicing experience for brokers and policyholders. You will collaborate with cross-functional teams, leverage the latest AI trends, and shape the product strategy to tackle complex challenges. This innovative firm values diversity and authenticity, creating a culture where every team member can thrive. If you're passionate about technology and making a real impact, this is the opportunity for you.

Benefits

100% medical, dental and vision coverage

Flexible PTO policy

Annual home office stipend

WeWork access

Mental & physical health wellness programs

Competitive compensation

Opportunity for advancement

Qualifications

• 5+ years of experience in product management, especially in software.
• Proven ability to incorporate AI technologies into product solutions.

Responsibilities

• Deliver AI-driven solutions to enhance internal servicing efficiency.
• Work with engineering and design teams to execute product roadmap.

Skills

Software Product Management

AI Trends and Technologies

Cross-functional Collaboration

Data Analysis

Education

Bachelor's Degree in a relevant field

Master's Degree (preferred)

Tools

Project Management Software

Data Analytics Tools

Job description

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

Coalition is frequently recognized for having a best-in-class servicing experience for our broker partners and policyholders. As we continue to push towards our mission of “protecting the unprotected” it’s important we’re able to maintain this standard in a way that scales efficiently.

As the product leader for our AI + Servicing efforts, you’ll work cross-functionally to find ways to leverage AI to enable our internal servicing teams to become more efficient. You’ll identify key problems to tackle, get feedback from brokers, set success criteria, prioritize features within a roadmap, and work across the company to deliver innovative solutions. Your roadmap will consist of novel AI driven features as well as improvements to current tooling which will work together to drive efficiency gains. Additionally you’ll be responsible for staying on top of the fast moving advances in AI and advocating for how we can leverage different trends to advance our solutions over time.

Coalition's culture is one that strongly values humility, authenticity, and diversity. We want to work with people of different backgrounds and different paths in life, and we trust our team members to take responsibility, share ownership, and work for one another. Coalition operates in a regulated space (insurance), so in addition to efficiency and elegance, everything we do must be both secure and compliant, across multiple regulatory frameworks.

Responsibilities

• Be responsible for delivering AI driven solutions to drive internal servicing efficiency
• Provide technical thought leadership for the team by staying up to date on the latest trends in AI and proposing new directions to try to advance our impact
• Define metrics and goals related to servicing efficiency and develop the product strategy / roadmap for how we’ll tackle this area over time
• Work closely with engineering, design and other product managers to execute the roadmap.
• Work closely with cross-functional teams to make sure our features are being adopted and driving impactThis role will require a lot of cross-functional collaboration and supporting highly complex internal launches. The best PMs for this role will be able to navigate complicated projects and be ready to be a leader.

Skills and Qualifications

• 5+ years of experience building and launching successful software products
• Demonstrated ability to stay up-to-date on the latest AI trends / technologies and incorporating them into your product solutions
• An ownership mentality; do what it takes to deliver great outcomes
• Ability to balance being hands-on and sweating the details and looking at the larger picture and driving the strategic vision
• Effective management of cross-functional stakeholder relationships and driving alignment and decision making
• Comfortable with data analysis and funnel optimization

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $136,000/year in our lowest geographic market up to $203,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Bonus Skills

• Experience building and launching AI / ML products
• Experience with the business of insurance, or related regulated financial products
• Experience building products for internal servicing teams
• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [e-mail]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all potential candidates: Coalition primarily does not use third-party recruiting services. Potential candidates will only be contacted by Coalition, Inc. during the recruitment process. You can always verify any opportunity on our official careers page http://www.coalitioninc.com/careers.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.