Senior Product Manager: Agent & Technician Experience

The Coca-Cola Company; Atlanta (GA); On-site; USD 167,000 - 187,000; Full time

Benefits offered by this job

Medical benefits

Financial incentives

Flexible work options

Job summary

A major beverage corporation is seeking a Senior Product Manager for the Agent & Technician Experience role in Atlanta, Georgia. This position involves owning the vision and roadmap for digital tools supporting customer service interactions. Ideal candidates will have over five years of product management experience and the ability to simplify complex workflows. The role offers a competitive salary of $167,000 - $187,000 plus benefits and performance-based incentives.

Qualifications

• 5+ years in product management or related fields.
• Demonstrated success in shaping digital products.
• Strong analytical skills using data for decisions.

Responsibilities

• Own the vision, outcomes, and roadmap for the Agent & Technician Experience.
• Lead discovery through user research and data analysis.
• Build understanding of agents/technicians' workflows.

Skills

Product Thinking

Customer Insight

Analytical Judgment

Influence & Communication

Execution Excellence

Learning Mindset

Collaborative Leadership

Education

Bachelor’s degree or equivalent practical experience

Tools

Microsoft Azure

Microsoft Office

Agile Methodology

Job description

A major beverage corporation is seeking a Senior Product Manager for the Agent & Technician Experience role in Atlanta, Georgia. This position involves owning the vision and roadmap for digital tools supporting customer service interactions. Ideal candidates will have over five years of product management experience and the ability to simplify complex workflows. The role offers a competitive salary of $167,000 - $187,000 plus benefits and performance-based incentives.