Senior Product Manager

Securitas Security Services USA, Inc.; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Securitas Security Services USA, Inc. is seeking a Senior Product Manager for MyConnect, a digital experience platform for frontline security officers. You will own the vision, roadmap, and execution to improve engagement, communication, and employee experience across North America.

You will partner with Engineering, Design, Operations, Marketing, and executives to deliver measurable outcomes, leveraging customer insights, analytics, and AI-enabled approaches to drive adoption and impact.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of product management experience.
• Experience leading cross-functional teams through the full product lifecycle.
• Strong communication and stakeholder management abilities.
• Experience leveraging AI tools in product strategy.

Responsibilities

• Define and execute the product vision, strategy, and roadmap for MyConnect.
• Lead discovery with customer insights and data to drive adoption and engagement.
• Collaborate with Engineering, Design, Operations, and other partners to launch and optimize products.
• Partner with executive leadership to prioritize investments and deliver measurable outcomes.
• Champion modern product management practices with AI and emerging technologies.

Skills

Cross-functional leadership

Product lifecycle

Strategic thinking

Stakeholder management

Data-driven decisions

AI-enabled products

Education

Bachelor's degree or equivalent experience

Job description

Shape the Future of the Frontline Experience. Build Products That Matter.

Securitas is seeking a strategic, customer-obsessed, and results-driven Senior Product Manager to lead the vision, roadmap, and execution of MyConnect, our digital experience platform designed for security officers.

This role will own the strategy and evolution of a product that supports thousands of frontline employees across North America, helping to improve engagement, communication, and the overall employee experience. Working at the intersection of technology, operations, and user experience, this leader will partner closely with Engineering, Design, Operations, Marketing, and executive leadership to deliver measurable business and customer outcomes.

Success in this role will be measured by product adoption, user engagement, employee satisfaction, operational impact, and the ability to deliver innovative solutions that make it easier for our security officers to succeed every day.

What You'll Do

Own Product Strategy & Vision

• Define and execute the product vision, strategy, and roadmap for MyConnect, ensuring alignment with business priorities, employee needs, and Securitas' broader digital transformation objectives.
• Partner with executive leadership and cross-functional stakeholders to identify opportunities, prioritize investments, and deliver measurable customer and business outcomes.

Drive Customer-Centered Product Development

• Develop a deep understanding of security officers and frontline operational workflows through customer research, field engagement, analytics, and experimentation to identify opportunities that improve the employee experience.
• Lead product discovery and decision-making using customer insights and data to deliver intuitive, high-impact solutions that drive adoption and engagement.
• Collaborate closely with Engineering, Design, Operations, and other business partners to deliver products from concept through launch, define success metrics, and continuously optimize performance.
• Champion modern product management practices while leveraging AI and emerging technologies to improve digital experience, operational efficiency, and business results.

Who You Are

• Bachelor's degree or equivalent experience.
• 7+ years of product management experience.
• Experience leading cross-functional teams through the full product lifecycle.
• Strong strategic thinking combined with hands-on execution.
• Excellent communication and stakeholder management skills.
• Experience using customer research, analytics, and experimentation to inform product decisions.
• Experience partnering closely with software engineering and UX teams.
• Demonstrated ability to influence stakeholders and drive alignment across diverse teams.
• Experience leveraging AI tools in everyday work and incorporating AI or other emerging technologies into product strategies.

Experience That Sets You Apart

• Experience building and scaling mobile applications.
• UX experience, training, or a strong understanding of user-centered design principles.
• Experience working within startup, consulting, and medium-to-large enterprise environments.
• Experience supporting workforce management, field service, operations, logistics, or frontline workforce technology platforms.
• Experience leading AI-enabled products or digital transformation initiatives.
• Experience scaling enterprise software platforms serving large, distributed user populations.

Why Securitas?

At Securitas, we help make the world a safer place. As Senior Product Manager, MyConnect, you'll have the opportunity to shape a digital experience used daily by thousands of security officers, helping improve engagement, communication, and the overall frontline employee experience.

You'll join a global organization committed to innovation, continuous improvement, and empowering its people through technology. Your work will directly influence the future of how Securitas supports and connects its frontline workforce.

If you're passionate about building customer-centric products, leveraging technology to solve real-world challenges, and creating experiences that make a meaningful impact, we'd love to hear from you.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, protected veteran status, or any other legally protected characteristic.