Senior Product Manager

Securitas Security Services USA, Inc.; Charlotte (NC); Remote; USD 175,000 - 200,000; Full time

Job summary

Securitas Security Services USA, Inc. seeks a Senior Product Manager for MyConnect, a digital frontline-experience platform. This remote role focuses on North America, guiding strategy, roadmap, and cross-functional execution with engineering, design, and operations to deliver measurable impact.

The ideal candidate brings 7+ years in product management, strong leadership, and a passion for AI-enabled, user-centered products that improve officer engagement and efficiency.

Qualifications

• Bachelor's degree or equivalent experience required.
• 7+ years of product management experience.
• Experience leading cross-functional teams through the full product lifecycle.
• Strong strategic thinking with hands-on execution.
• Excellent communication and stakeholder management.
• Experience using customer research and analytics to inform decisions.
• Experience leveraging AI tools in product strategy.

Responsibilities

• Define and execute the product vision, strategy, and roadmap for MyConnect.
• Partner with executives and stakeholders to identify opportunities and prioritize investments.
• Conduct customer research and field engagement to improve frontline employee experience.
• Collaborate with Engineering, Design, Operations to launch and optimize features.
• Leverage AI and emerging technologies to improve digital experiences.

Skills

Product strategy

Cross-functional leadership

Analytics & research

AI awareness

Communication

Stakeholder management

Execution & delivery

Education

Bachelor’s degree or equivalent experience

Job description

Senior Product Manager, MyConnect Location: Remote (U.S.)

Travel Required: Up to 25%

Salary Range: 175K-200K

Shape the Future of the Frontline Experience. Build Products That Matter. Securitas is seeking a strategic, customer-obsessed, and results-driven Senior Product Manager to lead the vision, roadmap, and execution of MyConnect , our digital experience platform designed for security officers.

This role will own the strategy and evolution of a product that supports thousands of frontline employees across North America, helping to improve engagement, communication, and the overall employee experience. Working at the intersection of technology, operations, and user experience, this leader will partner closely with Engineering, Design, Operations, Marketing, and executive leadership to deliver measurable business and customer outcomes.

Success in this role will be measured by product adoption, user engagement, employee satisfaction, operational impact, and the ability to deliver innovative solutions that make it easier for our security officers to succeed every day.

What You’ll Do

Own Product Strategy & Vision

• Define and execute the product vision, strategy, and roadmap for MyConnect, ensuring alignment with business priorities, employee needs, and Securitas’ broader digital transformation objectives.
• Partner with executive leadership and cross-functional stakeholders to identify opportunities, prioritize investments, and deliver measurable customer and business outcomes.

Drive Customer-Centered Product Development

• Develop a deep understanding of security officers and frontline operational workflows through customer research, field engagement, analytics, and experimentation to identify opportunities that improve the employee experience.
• Lead product discovery and decision-making using customer insights and data to deliver intuitive, high-impact solutions that drive adoption and engagement.

Lead Product Execution & Innovation

• Collaborate closely with Engineering, Design, Operations, and other business partners to deliver products from concept through launch, define success metrics, and continuously optimize performance.
• Champion modern product management practices while leveraging AI and emerging technologies to improve digital experiences, operational efficiency, and business results.

Who You Are

An ideal candidate brings:

• Bachelor’s degree or equivalent experience.
• 7+ years of product management experience.
• Experience leading cross-functional teams through the full product lifecycle.
• Strong strategic thinking combined with hands‑on execution.
• Excellent communication and stakeholder management skills.
• Experience using customer research, analytics, and experimentation to inform product decisions.
• Experience partnering closely with software engineering and UX teams.
• Demonstrated ability to influence stakeholders and drive alignment across diverse teams.
• Experience leveraging AI tools in everyday work and incorporating AI or other emerging technologies into product strategies.

Experience That Sets You Apart

• Experience building and scaling mobile applications.
• UX experience, training, or a strong understanding of user‑centered design principles.
• Experience working within startup, consulting, and medium‑to‑large enterprise environments.
• Global product management experience.
• Experience supporting workforce management, field service, operations, logistics, or frontline workforce technology platforms.
• Experience leading AI‑enabled products or digital transformation initiatives.
• Experience scaling enterprise software platforms serving large, distributed user populations.

Why Securitas?

At Securitas, we help make the world a safer place. As Senior Product Manager, MyConnect , you’ll have the opportunity to shape a digital experience used daily by thousands of security officers, helping improve engagement, communication, and the overall frontline employee experience.

You’ll join a global organization committed to innovation, continuous improvement, and empowering its people through technology. Your work will directly influence the future of how Securitas supports and connects its frontline workforce.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, protected veteran status, or any other legally protected characteristic.

AF-SSTA

Senior Product Manager / Securitas Security / AUSTIN TX / TXDPS License # B03944

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service‑oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].