Senior Product Manager

KellyMitchell Group; Plano (TX); Hybrid; USD 87,000 - 124,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employee ESOP

401K

Job summary

KellyMitchell Group is seeking a Product Manager in Plano, TX to own the product strategy for agent-facing servicing platforms. Located in Plano with hybrid onsite work Tue–Thu, this contract-to-hire role supports enterprise servicing functions with a team of 10+ PMs.

Expect collaboration with business and engineering, data-driven decisions, and AI-enabled workflow evolution. The role emphasizes stakeholder management, strategic thinking, and the delivery of measurable business outcomes through

Qualifications

• 5+ years of Product Management experience.
• Proven experience owning products from ideation through delivery.
• Demonstrated success delivering measurable business outcomes through product strategy and execution.
• Experience creating and managing product roadmaps.
• Strong strategic thinking and prioritization capabilities.
• Strong technical aptitude and ability to partner with engineering teams.
• Experience discussing APIs, integrations, architecture concepts, and technical dependencies.
• Excellent problem-solving and analytical skills.
• Experience using data to drive decision-making and prioritization.
• Strong communication, presentation, and stakeholder management skills.
• Experience influencing executives and leaders across functions.
• Ability to thrive in fast-paced environments with competing priorities.

Responsibilities

• Own and drive the product strategy, roadmap, and vision for agent-facing servicing platforms.
• Manage products throughout the lifecycle from concept to delivery and optimization.
• Partner with stakeholders, operations, and engineering to define requirements and prioritize initiatives.
• Develop and influence multi-year product strategies aligned with goals.
• Manage backlogs and roadmaps to maximize business value.
• Collaborate with engineering to evaluate solutions, integrations, dependencies, and tradeoffs.
• Use data to inform decisions and measure outcomes.
• Facilitate alignment across executives, partners, and teams.
• Identify opportunities to improve agent productivity, customer experience, and operations.
• Support evolution of AI-enabled servicing capabilities and intelligent workflows.
• Communicate vision, progress, and outcomes to stakeholders.

Skills

Product management

Roadmap ownership

Stakeholder management

Cross-functional leadership

APIs & integrations

Data-driven decisions

Analytical thinking

Tools

Agile methodologies

Job description

Job Summary

Our client, a financial and technology leader provider, is seeking a Product Manager. This role will support the Performing Loans organization and focus on the ownership, strategy, and enhancement of an Agent UI Platform that supports call center and back-office servicing operations. The ideal candidate will possess a balance of product management expertise, technical aptitude, strategic thinking, and stakeholder management skills, with a proven track record of delivering measurable business outcomes through product ownership and roadmap execution.

Core Responsibilities

• Own and drive the product strategy, roadmap, and vision for agent-facing servicing platforms
• Manage products throughout the entire lifecycle, from concept and planning through delivery and ongoing optimization
• Partner with business stakeholders, operations teams, and engineering teams to define requirements and prioritize initiatives
• Develop and influence multi-year product strategies aligned with organizational goals
• Manage product backlogs, roadmaps, and competing priorities to maximize business value
• Collaborate with engineering teams to evaluate technical solutions, integrations, dependencies, and tradeoffs
• Leverage data and analytics to inform product decisions and measure business outcomes
• Facilitate alignment across executive leadership, business partners, operational teams, and technical stakeholders
• Identify opportunities to improve agent productivity, customer experience, and operational effectiveness
• Support the evolution of AI-enabled servicing capabilities and intelligent workflow solutions
• Communicate product vision, roadmap progress, and outcomes to stakeholders at all levels of the organization

Required Skills & Experience (Must-Haves)

• 5+ years of Product Management experience
• Proven experience owning products from ideation through delivery and continuous improvement
• Demonstrated success delivering measurable business outcomes through product strategy and execution
• Experience creating and managing product roadmaps
• Strong strategic thinking and prioritization capabilities
• Strong technical aptitude and ability to partner effectively with engineering teams
• Experience discussing APIs, integrations, architecture concepts, and technical dependencies
• Exceptional problem-solving and analytical skills
• Experience using data to drive decision-making and product prioritization
• Strong communication, presentation, and stakeholder management skills
• Experience influencing executives, business leaders, operations teams, and engineering organizations
• Ability to thrive in fast-paced environments while managing competing priorities

Preferred Skills & Experience (Nice-to-Haves)

• Experience supporting financial services, mortgage servicing, lending, or banking-related products
• Experience with agent-facing applications, customer service platforms, or operational workflow solutions
• Familiarity with telephony platforms and IVR technologies
• Experience with case management systems
• Experience supporting complaint management operations
• Experience with AI-enabled products, Generative AI tools, or AI-driven process improvements
• Experience working within Agile product development environments
• Experience supporting products used by large-scale customer service or operations organizations

Key Competencies & Behaviors

• Strategic and customer-focused mindset
• Strong problem-solving and decision-making abilities
• Influential leader with executive presence
• Collaborative communicator across teams and stakeholders
• Adaptable, innovative, and results-driven
• Thrives in fast-paced, evolving environments

Work Environment

Location: Plano, TX Local candidates required

Work Model: Hybrid Onsite Tuesday through Thursday each week

Contract-to-hire engagement

Team consists of 10+ Product Managers supporting enterprise servicing functions

Opportunity to support highly visible products used across multiple business areas

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $63.00 and $90.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy.